Genesis Power Solutions

Dalton from Dallas Genesis Power Solutions has been a great help to both me and my daughter as we go through the process of going Solar. His initial presentation was very clear, informative and educational. He has kept in great contact with us after we signed our contracts and was open to any and all questions that we might have. Each of our installations has taken place quickly and smoothly and now we are waiting on City approval.

I have reached the character limit in my story so I have decided to remove most of it and post it on social media instead. But please be aware. We have had a terrible experience with Titan Solar Power and Genesis Power Solutions and it is still un-resolved. Everything comes down to poor communication from both parties and a lack of knowledge on the systems. I hope this helps other folks when they decide to go to solar to do their research. I thought I did but clearly I was mistaken. My biggest complaint is the damage to my roof. Updated: 8/1 None of my issues have been resolved and I have received zero communication from Genesis other than an email matching the below response. I was told I would have a project manager but that never happened. Update:9/10 I received my first bill. It was $380 and we were used to $220. Not at all what we were promised. Put a complaint to SRP. They claim more people are complaining about these solar folks.

My wife and I sat down with Jay Cheesman and later Seth Zarkin several times the course of the last two months, and they did a great job explaining the many advantages and features of our 4.8 KW solar system. The Kayo installation was professional and we are looking forward to many years benefiting from this energy system. I would recommend them to others.

This company has people going door to door right now in Gilbert, the guy riding around on his hoverboard is extremely rude, purposefully vague trying to get me to open my door, I had to ask him 20 questions to try to figure out who he even was, he knew my name and some personal information about me, all together creepy, uninvited, and unacceptable. I directed him to the No Soliciting sign but he laughed and walked off. When I called the company to report this behavior, which I have recorded on camera, I was brushed off by the operator who says she's the "answering service" as everyone is in a meeting. People do not even answer the door for their friends, let along a rude aggressive weirdo on a hoverboard trying to sell solar. Quit the creepy door to door soliciting, it's not welcome or wanted.

This is sort of a hard-earned five-star review, but I've had my solar system for several months now and am really pleased with how things have worked out. Between some project management challenges with the installer and one equipment issue, I did not have the smoothest install experience overall. That being said, GPS (Genesis Power Solutions) did stay engaged through the installation and ultimately did everything they could to ensure a positive outcome. Their sales people are not aggressive at all and the system works better than what they committed to when they sold it to me which I really appreciate. The way GPS handled the challenges with my particular project is likely a better gauge of their integrity and customer service than if it had gone smoothly. I would definitely work with them again.

Converted to Solar approximately a year ago, and have been paying double what I was prior to switching. Before we set an appointment with Tyler, I expressed we have been solicited for Solar but never went forward due to not being able to meet or be less then what I currently pay for electric. Tyler proceeds to give his sales pitch and told us what our bill would be if we converted, he was the first person to quote a monthly price less than our 12 month average for electric. We signed the contract and moved forward. We have been paying our agreed amount as well as no decrease to our electric company. I was told it was due to not accruing solar credits as it was just installed. I suffered through the summer my high summer bill, in addition to the new solar lease. I have tried emailing and contacting Genesis/Kayo and told this will be reviewed but no responses. Our electric company informed us that the solar installed can not support our usage and based on what was installed, it would have never been able to support it. This was a scam, and I am sharing in hopes someone does not make the same mistake I did. I trusted that the person selling the solar could provide a legitimate estimate but they did what they needed in order to make the sale. I am now locked into paying for the solar company and my electric bill.

Review update to response: Thank you for your response. It's concerning that your company would imply a lack of education on my part simply because I expressed a desire to research my options independently. This approach is not only presumptuous but also unprofessional. I find it troubling that your representative's visit was framed as an educational necessity. Perhaps someone in your company should focus on educating themselves about budget management so you won't be so restrictive with your flyers especially if they fail to contain crucial appointment information, as you claim. Respecting a homeowner's decision to explore different companies at their own pace is essential. Rest assured, I will choose a company that prioritizes transparency and respect over misguided assumptions. Original Review : I been getting non stop door to door sales man for solar I was thinking this one would be different. After going on a whole 10 minute sales pitch I thought everything was fine I made it clear from the start I wasn’t interested but would take a business card or flyer to do more research on companies before signing anything. I got a photo of a business card which is a step up from most door sales man that just want your number to hassle you more. I then got handed a flyer that I thought was mine to keep but after I said I didn’t want to waste each other time any longer since it was dinner time the sale man then asked for his flyer back real classy after wasting my time listening to your sales pitch couldn’t even afford to leave your flyer. Yeah when and if I’m ready for solar it WONT be this company