Grapids Home Services

Efforts to install my furnace were met with size difference and they had to go through another way. This worked out but added time to complete the job. Then they discovered that I need another intake duct ‍♀️ well after thorough investigation to assure not stone was unturned we agreed where the new duct could go. This will be done another day. But for sure pride was taken in doing the job correctly and for what will get the best results for the operation of my new furnace! I look forward to continuing my working relationship with these installer and this company! Job well done!

While the service was prompt (within two of first contact), I didn't feel heard about the AC issues I was having. Instead of listening how my system had worked great for 7+ years, the kid was ready to sign me up for a redo of my entire second floor ducts and relocate the thermostat. As a back-up, I could opt for a mini-split - essentially adding a unit to the wall of my upscale home with "little eye-sore." I tried to explain that everything had been fine for a long time, despite the limitation the thermostat location posed, and needed to point out several cold air returns that were missed on his assessment of why it wasn't working well. They then charged me nearly $1000 to clean two blowers - a cost I am now told was exorbitant. I felt I was forced into this decision since it was going to cost a lot more to do either of the other options and that it would also be more expensive if I were to think about it and have them come back another time. In the "heat" of the moment, I decided this was the best option, since I knew my system had been sufficient and didn't need a complete ductwork overhaul. After calling another company a couple of weeks later, I found out the capacitors were bad in both my units, something GRapids never even checked. Additionally, there was excessive debris in the units that simply needed to be sprayed out - also not assessed and easily remedied. Both units are now working more efficiently at a fraction of the cost charged by Grapids.

For a recent HVAC issue, Grapids was a pleasure to work with from start to finish, from my first phone call to them right through to completion of the job. The phone scheduling person who arranged the service (I've forgotten his name) was very helpful, and to my delight we were able to get a technician scheduled the same day. When the technician arrived, James, it was evident immediately that he has total command of the trade, and he knew what our HVAC system needed and how to diagnose any issues. James explained everything in detail and I had total confidence that I was with someone I could trust. I was given a four hour window for his arrival, and I received a call from him sharing when to expect him. He was well within the arrival window, very respectful of property, and thoroughly pleasant. I highly recommend Grapids and I'm sure I will use them again in the future.

Horrible experience with this company. I previously had them work on my boiler system and replace the electronics with venting fans. So, when my hot water heater started leaking I thought I’d try them again for a hot water heater replacement. The sales rep came out and took pictures. He said he could do a swap for 2600.12. I said fine. His dispatcher calls and says they can install the same afternoon and would send a tech. I thought great let’s get it done. When the tech arrives he says they gave him the wrong equipment. Next he’s says it’s not up to code for ventilation. I explained they are the ones who worked on it previously about 5 years ago and I asked when the code changed the tech didn’t know, but said a new sales rep would come out. The tech explained that he couldn’t do the install. The new sales rep that comes out acts like he didn’t even know what was going on. The first option he discusses is an up sale to a boiler hot water heater combo for 18,000. Next he says he might be able to run a new vent and line for over 4,000 dollars but he would have to check with his engineer and leaves for the day. Next morning I wake up to no hot water because the tech that came out disconnected the hookups to my hot water heater and unhooked the vent fan to my boiler. Now their sales rep/supervisor says that can’t replace the system and I would have to go somewhere else or install it myself if I don’t buy their boiler system combo. Very unprofessional company and was a complete waste of my time. Buyers beware they will leave you worse than they found you, or attempt to up sale you. They did say they’ll have some reconnect everything, but I’m still waiting.

The communication was great with the company. They sent text messages for Reminders and the technician called in the morning to make sure I was ready for him to show up. Cody was very Thorough and Pleasant. I appreciated the pictures that he took of the inside of the furnace etc. so I could understand what he was seeing. You also get a big checklist of what’s going well and what you need to keep an eye on. I did replace something on the air conditioner, which increased the price a little bit, but it wasn’t a hard sell or anything

We have been using Grapids for years and everyone there is always so kind and helpful! We will continue to use them because they are focused on helping solve the problem in a way that works for us more than just making a sale. Recently we have worked with Austin and Gary, and they were both really pleasant to work with and helpful!

Brandon showed up on time and was very friendly and professional. He unplugged my bathtub in minutes and had it drained quickly. I was so happy to have my tub fixed and to have Brandon here. Would use this company again.