Grogan Mechanical

Chris P. just replaced our 22yr old, malfunctioning wall thermostat. He was punctual, SUPER friendly, quick, and very affordable! When I called to make the appt., the office rep was very sweet, too— I believe her name was Lily. Will def recommend to others!

Would not recommend! Had them come out to diagnose why my house does not cool efficiently and after the technician left at 3 the house remained in the 80°’s even until past 7! This is unacceptable as I am already paying a PG&E bill of $800-$1000 a month! Do not spend your money here !

My husband, our pups, and I are SO grateful for Grogan!!! Our AC went out on July 12th, and unfortunately, Fidelity initially dispatched another local company that had no idea what they were doing and ended up making things worse. Grogan had been out to our home earlier this year for a tune-up and capacitor issue, so I pushed to have our service request switched to them. After many battles with Fidelity and almost eight weeks without AC during the hottest part of summer, they finally agreed to let Grogan take over and our system was replaced. It’s now been running perfectly for two weeks! I cannot say enough good things about the entire team. Lily was always so kind and patient when helping me schedule, and they consistently managed to fit me in same- or next-day, which was such a relief during this ordeal. Monique went above and beyond — always willing to answer my many questions and more than thorough in explaining what was happening behind the scenes. Darrin, the owner, quickly accepted the work when contacted by Fidelity, and his sense of urgency to get this completed for us was night and day compared to the initial company. And the techs who came out (Cole, Trent, Esteban, Chris, and Robert) were all fantastic, punctual, and professional! I will never call another company to service our HVAC. And for anyone else using a home warranty: know that you can request your preferred company! As long as they’re contracted with your warranty provider, they should be dispatched. Lily and Monique both confirmed this for me, and I’ll definitely take the extra step to request Grogan directly in the future — hopefully saving myself the headache (and maybe the excruciating heat ) next time. ⭐️⭐️⭐️⭐️⭐️ 10/10 — I’d recommend Grogan to anyone in Bakersfield needing HVAC work!

First of all. Good business practices include having accountability & integrity for the work that is being performed. If the job is not complete, this company should make the customer the priority. Monique G (dispatch manger, I guess)….personally gave me the worst customer service experience I have ever had with any business. Did not acknowledge my issue I was having, got loud & annoyed with me, & basically shunned me. She is horrible. She shouldn’t bring her personal issues to the job. I will never use this company again & I encourage whomever is looking for this type of service to look elsewhere. I cannot believe these guys.

The gentleman was respectful. But now my ac unit is louder then before. Every year they spray the AC unit out to get the leaves out. He didn't. Don't know why. Then he left my water hose on. The lady I talk to after he left. You can hear an attitude in her voice even though I didn't have a tone in my voice. You can hear it in her.... He wasn't even here is 10 minutes.. the fastest they ever been.. he didn't even let me know he was done with his work.. the people I rent from I guess has a contract with them the same company comes every year never have this problem I don't think the gentleman went to school for his job I really couldn't understand nothing he said.. and I can tell he didn't understand me..

Nick was amazing, very polite and knowledgeable. An hour later, and our house is comfortable to be in. Thank you, Grogan Mechanical and Nick!

Cole Hale came out and handled his business. He was very professional and timely. Had our AC figured out in two seconds. Took him about an hour and he had us up and running before the heat really set in!