Homefix Roofing and Window Installation of Charlotte

Don't waster your time. I called to make an appointment and was told they wouldn't meet with me unless my girlfriend was present at the appointment. She does live with me but she is not a decision maker for the household repairs. I explained this and they said they would work around it. I took off work early for the appointment and then they didn't show up. I called to inquire and they told me they canceled the appointment because my spouse wouldn't be present. Save your time and go with another company.

HCR did a fantastic job replacing my windows. Darren was very thorough in his presentation and the warranty really gave me peace of mind. I’m so excited about the finished look and energy efficiency of them. The installers were amazing and took the time to ensure it was installed properly as my home Is an older home. I would definitely recommend HCR Charlotte and Darren! I attached a before and after picture!

I would not recommend this company to Put shingles on my dog house Nor would I have them put windows or siding on my dog's house, They are unreliable, do not communicate, are over priced, The workmanship is less than adequate, had I not been at my house on the day of installation it would have been terrible... The windows are horrible I've placed a warranty claim on the windows and have yet to see the windows and that was in February as well, It has been since February and I have yet to receive a bill for services rendered.. So would I recommend this company, by all means, that's a big NO The pictures below are of the window seams, The plastic welds in the frames are horrible.. This is why there was a warranty claim issued

We just had beautiful doors installed by Homefix. The doors were ready quickly and installed right away. The experience was seamless from start to finish and the doors are beautiful!

HCR is a very reliable home fix company, my friend Ke works there and she says the customer service is responsive and professional. Plus, the operation department provides clear and concise information about their services, and they are prompt in answering your inquiries. The overall customersatisfaction is above 95%.

We worked with HCR to install a Boca walk in tub with shower package. Customer service was excellent for the install and job was completed promptly and professionally. Walk in tub is great with the exception of the add on shower. The bar on the wall to hold the hand held shower wand doesn’t extend out far enough and if you’re standing to take a shower, water accumulates on the back ledge then ends up on the floor. When my daughter showers I have to put towels on the ledge of the tub and the floor to catch the water that rolls out. I have not found a solution and HCR service employees were not able to offer one either on 2 different occasions. I would recommend the walk in tub but not the shower package they offer with it unless the design is adjusted. Update: HCR contacted me after this review. They were able to order a rainfall shower head. The new shower head extends out far enough which eliminated the issue of water accumulation on the ledge. I appreciated HCR’s diligence in reaching out to me and correcting the problem.

We’re super happy with our new windows. This company has really got their act together… Paul taught us a lot about our windows and the price he offered us was actually the best price we had quoted. The install team was efficient and very clean. Would highly recommend 🙂