Pearl Mechanical LLC

Was referred by long time customers. They came to fix my heater same day I called, service was outstanding, price fair. Highly recommended, and I'll be using them for all my future ac/ heating needs

Pearl Mechanical use to be a good business to deal with. That's no longer true. The owner's son took over. His priorities aren't loyal customers or quality of work. To hear him tell it his dad is too sick, old, and feeble to run the business. He talked about his dad like trash. If it wasn't for his dad, he would have nothing. Run while you can. It sickens me to see this legacy destroyed but that's what he doing. Go elsewhere. You'll be glad you did.

This business was once reliable and truthworthy. Founders, Al and Pearl were fair and honest. Pearl and Al treated people with respect, like they would want to be treated. Since their son Matt took over, things are different. Matt is disingenuous. He has no follow-through. What he says cannot be trusted. Matt is quick to brag about Pearl Mechanical's first million dollar profits under his helm. It means nothing. He's going to run the family business into the ground with lies and being a flake.

We have been using Pearl for 3 years now, using their services for home and rental properties. Cannot express enough how pleased we are with their service. Reuben has been our tech several times now and he is so kind and caring. He makes sure to go through each step he completed and gives details so I can understand what was done. Always answers questions. Our houses are older and have incurred some need for replacement. Pearl has always encouraged us to shop around and never pressured us into using their services. We do end up using them (venting replacement). Some key things we like about Pearl. 1. Offers bundling of heating/cooling change over 2. Prices comparable, if not on the lower end 3. Willing to explain issues and suggest solutions so we can find quotes ourselves 4. Kind and courteous 5. Guarantees their work and returns when issues arise either same day or close to it. 6. Have been one of the only services (after having big brands come out) to actually fix our issues.

The folks at Pearl Mechanical are skilled, honest & reliable. In 2020, they installed a new mini split system that both heats and cools our house. As happens with all contractors, there were bumps along the way, these guys promply returned all calls and always addressed the issue. It's been four years since installation and the system continues to work flawlessly. Pearl Mechanical's quote came in at half that of the big HVAC company with a dog in their logo, with zero sales pressure, unlike the high pressure close of the other guys. Both quoted the same equipment. The owners are modest and don't point this out on their website but the father Al, is a retired airforce master sargent and son Matt, is an Ohio State graduate, on a wrestling scholarship, with a degree in electrical engineering. Al named the company after his wife because "everything in life is better with Pearl".

The negative reviews listed here do not in anyway reflect our experience with Pearl. Pearl went out of their way to help us with a furnace issue no one else could solve. After dealing with two reputable companies, we were referred to Pearl by the second company because they specialize in high efficiency furnaces. They were able to solve the problem on their first trip. They were professional, courteous, and downright friendly. Our experience was such that we are now lifelong customers.

Pearl Mechanical did an incredible job from beginning to end, installing my new air conditioning and heating system. They were reasonably priced and very helpful and knowledgeable. I am recommending them to everyone I know!