Fire & Ice HVAC, LLC

Jon was excellent. I had a bad experience with the prior hvac company (who did not fix my problem). I am nurse in my 30’s who has minimal experience in this field. He really advocated for me as a new home owner. Jon was on time, responsive to my emails/calls, professional, and very knowledgeable. Not only did he fix my initial issue but he gave me great advice/recommendations for other home projects. Jon certainly seemed trustworthy and I’ve already passed along his name to my neighbors. I would definitely recommend!

I had a great customer service experience with Arthur. Although we did not end up using Fire & Ice's service because we are commercial instead of residential, Arthur was kind enough to give me pointers. He wasn't at all annoyed by my call even though he knew they wouldn't be able to provide service to us. When I called initially, I felt like a fish out of water, but after talking to Arthur, I have an idea of what I should be looking for in a commercial HVAC company. Thanks Arthur!

We are so grateful for Fire & Ice! Our HVAC system broke the night before the hottest days of the year. Called Arthur right before noon and he came same day at 4pm and fixed the problem on the spot despite us being brand new customers. Amazing service. They are very professional and dedicated to their business and customers.

We had a small issue with our thermostat's wiring. I called around to several places, and they all said it would take days/weeks to come out. After seeing Fire & Ice recommended on a local subreddit, I reached out to Arthur. Over the phone, Arthur was upfront about my options and even tried to talk me through how to fix it myself so that I wouldn't have to pay their service fee. It turned out to be a bigger issue than we realized (wiring plus a blown fuse), so Arthur arranged for his partner Jon to come out and fix everything for us. Jon was onsite less than 2 hours later. He was very professional -- even asked if he should take his shoes off before entering our unit! He fixed the issue and followed up with an email the next day to ensure everything was still working.

Hired for maintenance on our two ductless units, one with no issues and another that had been leaking. After googling the issue, it sounded like it would be difficult to get this service without going through the people who installed it (we recently moved in and don’t have this info). Very happy with the service we received. They were very friendly and helpful and didn’t push any type of long term maintenance contract. Price was very reasonable. Thank you!

I highly recommend Fire & Ice HVAC. Jon and Arthur are always pleasant to do business with. They are honest, prompt, explain what they are doing and leave the job site clean. I'm very pleased with the work that they have done for me.

Arty is always very quick to respond and come to the house if there’s a problem. Usually same day. I feel like they diagnosis things quickly and repair them with parts they often have in the truck. I trust his advice and judgement!