Chapman Air & Heat

Very happy with Chapman Air and Heat. I had a great experience. I worked with Suyin. Suyin did an excellent job guiding me through several options. She was very detailed oriented. Installation went smooth great attention to detail. Things like putting down floor protection. They cleaned up the work area (no screws all over the place like last company I had). The custom duct / interconnection work they did fits perfect (no leaks). I Could not be happier. Chapman were the original contractor 20 odd years ago when my house was built. They provided me with quality equipment at a fair price. 4 weeks ago I had another local AC company convince me to install a brand new inside evaporator coil and outside condenser unit from another manufacturer because I had a leak in my original evaporator coil. The unit they installed was so loud and was making a vibrating / resonating noise in my wall (that was not present with my old system) that I couldn't watch TV in that room and when it would kick on it would make me jump it was so loud. Other company wanted me to open up my wall on my dime to "fix the problem"! Boy do I wish I had never done that and just gone with Chapman in the first place. Chapman came and installed a new system that is silent and I didn't need to open my wall.

Chapman Air & Heat did a great job of installing a new A/C unit at my house. The price was reasonable & competitive. The office staff (especially Sue & Jeff, the ones that we dealt with the most) were exceptional at all times. They were friendly, helpful, and good at what they do. They really were strongly committed to customer satisfaction. On several occasions Sue dropped whatever she was in the middle of at the office and came to our house to make sure everything was going great, whether it was paperwork or pricing questions, or to update me on the status of the installation. She always was both very friendly and very knowledgeable. And the two men who actually installed the unit did a great job too.

It pains me to write this review because we’re so grateful for the help Bobby the technician provided. However, it’s been two months since we reported our broken AC unit, and Chapman has failed to resolve it despite four reschedules. While two delays were due to rain, the others were caused by disorganization and unprofessionalism from the office manager. Today’s call was especially frustrating: we were told a single call was made to confirm the tech’s arrival, but no messag, no text and I NEVER received it. After four reschedules, we were suddenly informed that our zip code is now "too far" for them to service, and it would be another month before they could fix our AC. This level of service is simply unacceptable in the Texas heat. I was so frustrated, I hung up. I’m shocked at how poorly Chapman has treated a customer in need of urgent repairs. I sincerely hope Chapman reconsiders their approach to customer service and takes action to make this right. UPDATE: After posting our initial review, Chapman’s office called and offered to have Bobby, the technician, come out the very next morning at 8 a.m. We reluctantly accepted, as we had already mentally moved on and scheduled with another company. There was yet another mix-up between when the office said Bobby would arrive and when he was actually available, but he still came and had our AC unit fixed in no time! That said, I’m still not sure we’d call Chapman’s again. There were no apologies from the office, their scheduling system feels outdated, and we've still haven't received any information about their service plans. It just seems like there are better-managed options out there. That being said, finding a truly excellent AC technician is rare — and Bobby is definitely that.

Absolutely horrendous service. would not recommend to the people i strongly dislike. said they would be right over for an emergency call and it took them 4 hours. then the only thing they cared about was the credit card information when we have been loyal customers for 10 years. i would rather sit in a pile of my own sweat on a summer day than have to depend on Chapman air. and i am trying to be as nice as possible.

We have been using Chapman air and heat since the 1990’s. Of all the technicians who have serviced our home, Alex is the BEST! In addition to doing his job well and providing outstanding service, he is very kind and polite. !!!

Scheduling is not good. Noon to 5:00 PM window, promised 30 minutes notice. I have been sitting around since 11:30 AM, called two or three times. 4:45 PM, they say no time soon, not sure when. Unhappy.

We’ve been customers of Chapman for over a decade. In fact, they installed our original system in our house when we built it. Over the years they’ve continued to provide excellent service and their technicians, especially Bobby, are extremely professional. Would recommend Bobby & Chapman to any family doing new construction, renovations or for routine maintenance work.