Reliability Home Services

Frustrating Experience: Pushy Sales, Price Hikes, and Sloppy Work If you’re considering Reliable Home Services, I strongly recommend asking a lot of questions—and double-checking any work they perform before the 30 day warranty is up (Beware you maybe labeled argumentative and told so lol). Also, something else to consider. Even if they do a good job, would they respond kindly, respectfully, and with your interest in mind? Rob the dispatch would say as he has said to me, "It's up to the customer to decide". Also, would they be argumentative and fully honor a warranty? My guess is that there would be additional "platinum" recommendations - see some of the 1, 2, and 3 star reviews and judge for yourself. That's what happened to me - see details below. If you’d like more details or want to see photo evidence of what was (or wasn’t) done, feel free to check the attached images or DM me directly. I’m more than happy to share so others can make an informed decision. My issues started with Rob, the dispatcher. I had previously used the company for a full system refresh and even left a 5-star review, so I expected a similar experience (deleted the review because I couldn't post this one). This time, I called about replacing a pump that had already been diagnosed by them, but I had delayed service due to financial timing. When I called back to schedule, Rob gave me a push for their $2,200 "Platinum" service, even though much of that work had already been done a year prior. When I questioned the need for it, his response was basically, "It’s up to the customer to decide." The whole conversation felt more like a used car sales call than home repair. What really crossed the line, though, was when Rob said he would note in their system that I was being "argumentative"—and that everyone would see those notes. That was uncalled for, especially considering I was just asking questions about pricing and service relevance. Unfortunately, things got worse when the technician arrived. The first thing he said to me—before even assessing the job—was that the owners didn’t want to do the job. No explanation, just a strange and inappropriate comment that instantly made the whole situation feel tense and uncomfortable. Then came the pricing issue. I was originally quoted $650 in May 2025, but when the tech showed up in July, the quote had jumped to $800. When I questioned the $150 increase, I was first told it was due to rising parts costs. Then, the explanation changed: due to how AC units are manufactured, now the company recommends full replacements over repairs, even though only my pump was broken. It felt like an obvious upsell tactic or that Rob, the dispatcher, was sticking it to me for being "argumentative". When I asked the technician to call the office to check if the original quote could still be honored, he flat-out refused. He told me I could "take it or leave it." No effort to make a simple phone call. No interest in advocating for the customer—just dismissiveness and attitude. Despite all of this, I agreed to move forward with the service because I needed the pump replaced. But due to the overall tone and behavior, I didn’t trust the quality of the work. So I inspected the installation myself afterward—and I’m glad I did. The pump was missing a critical clamp included, clearly shown in the product’s instruction manual. Without it, the system will likely leak again. So i'll just go and buy the clamp and fix it myself. (See attached photos.) At the end of the day and to the technician’s credit, he did apologize for how the interaction started, and the job ended on a more cordial note. But that doesn’t erase the pushy sales tactics, the unprofessional tone, or the incomplete work (see a few of Reliability Home Services 1 - 3 star reviews and you'll start to see a pattern). Reliable Home Services is not what it used to be. I won’t be using them again—and if you do, proceed with caution. Ask questions, read the fine print, and check the work yourself within the 30 day warranty.

Bobby and the whole team from Reliability Home Services were amazing! From letting me pick their brains for a better understanding of what we needed to walking me through the use and maintenance of our new mini split, everyone was professional and personable. I highly recommend them for all your HVAC needs!

I would love to let you know what an amazing, and professional technician, Joseph is. First of all, he took his shoes off before entering the house. We didn’t ask him to, nor do we take our shoes off before entering our home. He was super respectful, and super professional. He listened to our concerns, and was able to diagnose, and remedy said issue very quickly. We sincerely thank you and Joseph for keeping us cool during this heat wave, and for your prompt, and professional service. We will be recommending you to all of our friends, and family.

This was the first time I had used Reliability Home Services, and I was very impressed with the service and price. I was having a problem with the air from my old central AC unit not being cold enough. Rather than trying to up sell a new unit I was informed that my AC just needed servicing. Kevin did an excellent job explaining all my options and now my AC works better than it has in many years. I highly recommend this local company.

Robert McGee thoroughly reviews and explains to me services I may need or will need on the future. I have been getting tune-ups twice a year for the last 6 years with Reliability. Robert specifically is always friendly and always helpful. I spoke with Amy over the phone and she was also extremely helpful with scheduling and answering any questions I have.

Joseph was amazing! He identified the issue with our system quickly and fixed everything same day. He also went above and beyond and fixed some other small cosmetic issues. Highly recommend this company, amazing service and attention to detail.

The technician (Robert) was very punctual, knowledgeable and professional. Did an awesome job on diagnosing the issue with the furnace. When he was done with the inspection he stated clearly what the issues were and how much it would cost to repair giving multiple options. Didn't feel pressured into buying anything at any point of the conversation. Taking service to a higher level. Thank you for sending Robert out Reliable - he is a true ambassador.