Reliance Home Comfort

I have mixed feelings about Reliance Home Comfort/Valentine Construction & Investing. I originally used them to replace the inducer motor in my heating unit in January. They were very professional and easy to work with. The motor had to be ordered so we had to wait a few days. The work was completed and we paid a reasonable fee. In April, when the weather got warm, we realized the AC was not working. Infact, nothing was working, heat or AC. I called the company (3/31) and left a message. I called again, 4/1, the receptionist, April, said she had my message and would refer to Derrick. I called again on 4/2, April advised, my message had been relayed. She would pursue it again. After three tries, I called another company. That company came within a couple of days. It was not the original problem, but the thermostat that needed to be replaced. The work was completed. It is 4/17 and I still have not heard from Reliance Home Comfort/Valentine Construction & Investing. It is one thing to complete a job initially, but when it is anticipated that the customer may have a repeat issue and the company does not respond, that's an entirely different issue. One that does not promote confidence. Not at all even good customer care.

Reliance Home Comfort is amazing, a breath of fresh air in a time when companies often put profits over people. I didn't have heat in my house and I was sick. That was not a pleasant combination. From the start, I was impressed with April, the young lady who answered the phone. She listened, was patient, expressed empathy, and ensured she had all the correct information for the technician. My technician, Mr. Valentine, communicated every step, kept me informed, and explained my options. He was ON TIME, professional, thorough, and clean. He solved the problem quickly and cost-efficiently. I'm truly appreciative. Nothing beats a skilled technician combined with outstanding service.

I cannot say enough good things about this company. They have truly been a lifesaver for my family on multiple occasions. We had a home emergency a few months ago and Derrick was able to come out that same night to help us. Their prompt and efficient service saved us from what could have been a much bigger disaster.

Not only did they come through in an emergency, but they have consistently provided top-notch service every time we have called upon them. They have always been reliable and trustworthy. I never have to worry about the quality of their work because they always go above and beyond to make sure everything is done correctly. Overall, I cannot recommend this company enough. They have consistently exceeded my expectations and have earned my loyalty as a customer. If you are in need of any type of home services, do not hesitate to call them. They will not disappoint. Thank you to this amazing company and Derrick for always coming through for my family when we needed it most.

I usually don't takeathe time to review companies sent by a warranty company however this will be the exception. Derrick the owner / technician came to troubleshoot/ repair my ac unit and I couldn't have been more pleased. With his knowledge and professionalism. He arrived as discussed and made ever effort to communicate his intentions and provide clear and concise explanations. In this current time of something for the minimum the service he provide was exceptional. I now have a ac company that is worth consistently using and endorsing. I recommend his services without reservation.

I recently had my air conditioner repaired by Reliance Home Comfort, and I couldn’t be more satisfied with the service. From the moment I texted Derek (he was referred) to inquire about issues I was having, his customer service was exceptional. Derek was friendly, knowledgeable, and accommodated my schedule without any hassle. Derek and his trainee arrived promptly and was very professional. They quickly diagnosed the issue and explained it to me in simple terms, which I really appreciated. The repair was done efficiently, and Derek ensured everything was working perfectly before leaving. What impressed me the most was his attention to detail and commitment to customer satisfaction. They even took the time to offer tips on how to maintain my air conditioner to avoid future issues. The pricing was transparent and fair, with no hidden costs. Overall, Reliance provided outstanding service from start to finish. I highly recommend them to anyone in need of air conditioner repair. They are reliable, professional, and truly care about their customers.

Where to start. They came out pretty quick to diagnose my problem (bad compressor in a heat pump). I called to check up on things for 2 weeks and they kept telling me they were waiting for the home warranty company to get everything straight. I call the home warranty 2 whole weeks after they came out and they didn't even know they had been to my house and diagnosed the problem! So can't say this company stays on top of things. Then when trying to set up an appointment to get a new until installed (per the home warraty coverage) they called me on a Friday, wanted to do the next Monday or Tuesday but was going to call back to confirm. I called later that Friday evening and even again on Saturday left a voicemail never heard back. I get a call Monday morning while at work telling me they're on their way to my house! Of course that's not gonna work, so poor communication there along with them not communicating about not sending the paper work from the weeks prior. Only reason it's not getting a one star is because the workers did a pretty decent job and knew what they were doing. Only complaint is I had to re tape the intake and exhaust side of the air handler (see pic). Cons: Didnt send in paper work to home warranty in timely manner Hard to get a hold of even when leaving voicemails Can't set up appointments correctly Installation needed a little help (the air gaps at air handler Pros: The workers did a decent job other than the taping, and didn't take forever to get the unit installed (indoor air handler and outdoor compressor) Needless to say if I have any HVAC problems beyond this point I don't plan to call them, if it's through home warranty, I'd ask for a different contractor. It took a whole month from diagnosis to new until installed and it was because of this company. When my home warranty got their paper work (finally) they had a unit ready within 2 days for them to pick up. Sorry Reliance, no bueno.

Reliance Home Comfort worked with my warranty company to resolve issues with both of my air conditioning units which stopped working at the same time. I was originally assigned two different companies, neither of which expressed the ability to even assess the problems until months later. Reliance Home Comfort provided an honest assessment of the problems and options for resolving the problems that would provide fast, but efficient relief. They worked quickly to secure a day and time and the team worked diligently to diagnose an unexpected issue that required several team members to work well beyond the expected time frame to ensure that the units were replaced and working. All of my questions were answered (and even my mom's questions). The entire team was professional, knowledgeable and patient. My whole family is appreciative of the quality of work that was done and the willingness of the team to stay the course until we had relief.