East TN Heat & Air LLC

In April 2024, I had to replace my A/C unit. East TN Heat and Air was easy to work with and got my unit installed and up and running great. New Trane unit installed. Then, in August this year, my compressor on the new unit went out. It has a 10 year warranty although the labor to replace any parts is only covered for 1 year. The bill to change out the compressor was $900. I spoke with the company and they tried to get Trane to cover it but had terrible communication and cooperation from Trane. Two months later, they decided to only charge me $300 to replace the compressor and refrigerant and work out their details with Trane. I thought "its hard to stop a Trane"? Not this one! The service with East TN Heat and air was great. The tech that did the work, Brian Wallace was awesome and knowledgeable. Only 4 stars because of the issues with Trane! We'll see how long this compressor lasts.

As always, service is First class! WOW, fast professional system replacement. Everything was checked and double-checked to ensure the new system is in perfect working order. Thanks again from the Nettles family.

Brian came out 10/8 to check prior work that had been done by a different company and try to determine why air pressure was not balanced. We discussed what might be done to correct the issue and he said that they were slow right now and he would get back to me with an estimate. I have waited almost 2 full weeks and have heard nothing from them. He also did not know code for ductwork installation as stated by the ACCA, used by my city. That is extremely unprofessional and unwarranted. I would most definitely NOT use their services.

This is Nichi Barnhart and wanted to let you know that Chris did a wonderful job yesterday. Very kind and professional and very patient with my new rescue pup. AND he was early due to rain. LOVE it!!

Brian Williams was the technician sent out to our home today. His service was beyond excellent!! He was extremely professional and fixed our problem immediately. Thank you East Tn heating and air….. especially Brian.

Our Tech was great with communication, very patient with us and knowledgable. They gave us a window of arrival between 3:00-5:00pm and he was even slightly early! He was also very sociable. He inspected/cleaned our units and took the time to walk us through the questions we had and answered any questions we had and spent as much time as we needed. Our Tech was very neat and treated our guest home as if it were is own. This entire company has been a great experience so far! Thanks! A+

Prompt attention to detail Chris checked over every detail and cleaned the unit to insure my future heating and cooling. My wife and I were looking for a HVAC company to tell us the condition and provide future service to keep our system running trouble free and East TN Heat &Air LLC is the trusted company!