McLay Services, Inc.

I had dropped an earring down my bathroom sink and also had an issue with our kitchen sink. I was able to get an appointment right away. Bryan came out and was very knowledgeable and friendly. He explained what he was doing and resolved both issues within a very short time. It was a very pleasant experience and I would definitely recommend McLay for anyone's plumbing needs.

We previously had McLay do work on our Carrier AC unit where they replaced a bad run capacitor. Service was prompt. This time, we called several times. No call back, when we reached them again, they said they would have to schedule a service call for $200+. We will find another repair service as there are plenty of others that are highly rated in area. Disappointing service level, no response and unclear on what charges will be incurred.

Made an appointment for repair of a defective irrigation valve. When Todd arrived he went to solving the issues as noted above and others. The job was completed with repair to the defective valve as well as the entire configuration. I am very satisfied with Todd’s work and the price was right! KIDOS, to Todd and McLay! I will use them for any future plumbing needs.

Always a pleasure dealing with any technician from McLays. Bryan was very kind and explained everything he needed to do to locate and clean out our dryer air vent. McLays is always the best option for any problem at home.

Response to the owner: I would like to start off by saying that I tried to leave an honest review with only facts and to leave out any emotional responses. But if you are claiming that we were at fault I am not okay with it. While you may think we did not clarify scope of work, I think you may have not asked your guys. After the initial quote of $1200 we were in contact with both your supervisor Chad and your technician Rick. During the initial quote we asked for a salt based water system quote. We sent them the EXACT unit over to both of them PRIOR to ordering the unit. The unit arrived and Rick was there to see where the tie in ports were. Everything was fine and we were assured on the pricing until Chad was called at the END of our session. We had the unit sitting there for 3 weeks before Chad called me back. Another 3 weeks for me to get a call back from you. If you verified with your guys in any way you would have heard this. They should still have the text messages with the unit model in their phone. I just want to say that Mcclay might have been a company for the little guys in the past but now with their big contracts they no longer feel that they need people like us. On my phone call with Archie, he in no way wanted to even work with me to mediate the pricing. He said with absolute certainty that Chad was right and did not even stop the conversation to verify. Since then I have called 3 other plumbers and not one of them said that this would be a two man job. One final note to those looking at Mcclay, if you had ordered a unit based on the responses of a quote you received and they switched it on you last minute after having already agreed to start service, would you be mad? Would you feel like someone should have done something or at least said sorry? And to see a rebuttal without knowledge of the situation being posted. Would you be mad? ——— On June 30, a McClay technician quoted me $1,200 for a clean out. I asked what it would cost to do the clean out plus install a water softening system (if I purchased one from Home Depot), and he quoted $2,400 for both. After scoping my line, he said the clean out wasn’t necessary and could install the water system for $1,200–$1,400. That honesty made me want to work with McClay, so I purchased the system and sent the details to both the technician and his supervisor. When the technician returned to plan the job, he spent about an hour walking me through the tie-in points and confirmed the original price range. He said he would write up the quote. That’s when things changed. After calling his supervisor, the same job was now quoted at $4,500. I contacted the office three times before the supervisor, Chad, called back about a week and a half later. He explained that it was a two-man job at $175/hour and that materials plus markup were around $1,000. My own research shows the main materials cost closer to $230. He also compared it to a $5,000 job they did for another customer that required breaking concrete, digging trenches, and other extensive work — none of which applies to my home. My house has a crawl space, the underside is spacious, and I was hiring my own electrician for the electrical portion. After two more weeks of trying, I reached the owner, Archie. He stood by his team’s pricing. While I respect a company’s right to set its rates, the difference between the initial and final quotes in my case was significant, and it came only after we had agreed to proceed. While McClay may deliver quality work, my advice is to get multiple quotes and confirm the final price before committing.

I found out my central Air Conditioner wasn’t working on a Friday at 4:pm in 95degree heat. After a little unsuccessful trouble shooting I called Mcclay at 4:30pm (on a Friday) because they had done my complete HVAC system replacement 11 years prior. To my surprise they said they could have a technician out the next morning. Their tech was at my house by 9:30am on a Saturday and by 10:am had the problem diagnosed as a faulty condenser. He didn’t have the part but rather than leaving me hanging until Monday he went to a supply shop and returned with the part and quickly completed the repair. Cost was very reasonable and I strongly recommend this company based on the job they did as well as the compete replacement of my HVAC system 11 years ago.

Frustrating experience. 1. Confirmed and appointment 5-16-25 for a McClay Technician to come over and evaluate the AC unit. 2. McClay called and canceled the appointment, granted I took the day off from work but I understand things happen. 3. Rescheduled for the following day 5-17-25, and a McClay representative showed up and said the coils were leaking and would send a quote. 4. Saturday no quote sent. 5. Monday McClay called and stated they would send a quote and no quote sent. 6. Tuesday I called and they stated a quote would be sent, and still no quote sent. 7. Called another AC business Tuesday afternoon 5-20-25 and they came over and gave me a quote and ordered the new parts. 8. Emailed McClay 5-21-2025 to express my disappointment in their lack of service and told them we already hired another AC business. 9. McClay sends the quote after I emailed them. Truly disappointed as three days were wasted and I could of called someone else on Saturday. I will not be using McClay for future AC Repairs.