Reliable Air Conditioning

This is my first ever Google review or any review for that matter because typically it just does not matter that much to me to write a review good or bad. I am writing this review because this company has been not only very good to me, but has bent over backwards to service my Bosch AC unit. My unit is not your average every day unit and they are the only ones that really know what they’re doing when it comes to the Bosch product. I have recommended them to others and just forwarded their information to a coworker. Hopefully they can help her out, but even if they don’t reliable air-conditioning is the only one that I will ever do business with.

We’ve used Reliable Air Conditioning since we built our home and have always had a more-than-pleasant experience with every project. We’ve had them out for the regular maintenance as well as ad hoc projects related to moving units for pool install and then again for concrete work. Everything has always been well-communicated, flawless quality, super easy to work with and very reasonable pricing. This is a local family-owned business that’s doing it right at every level, I can assure you that you will not be disappointed with these folks. Everyone you speak with from when you set up appointment to closing out the service is friendly and professional.

I have used Reliable Air on multiple occasions over the last several years. I’ve had experiences with them on 2 different houses and 2 different commercial buildings during this time. I can honestly say that this is the best company that I have ever worked with. They are honest, reliable and always on time. I’ve had other experiences with the "big names" in the valley and they don’t even compare with Reliable Air. The best part for me is that they are a local owner operated business that focuses on high quality service and taking care of the customer first. Highly recommend them!

Making an appointment with this company was quick and easy. They were able to get someone to our house first thing the next morning. Our technician, Sam, called on his way and he showed up right on time. He was professional and knowledgeable. I have much respect as he worked hard up in our attic. He diagnosed the problem quick, went and picked up the necessary part, came back and installed a new fan. He got us up and running again. I am very thankful for the service we received and I definitely recommend this company. Thank you Sam!

I cannot say enough good words about my experiences with Reliable. From the wonderful customer service to a great tech Kevin who did my AC maintenance. So personable, professional and knowledgeable about what he was doing. They all give me the confidence knowing my equipment and services are taken care of properly. Definitely my go to and recommended for all of my AC and heating needs.

It looks like from the reviews this company is hit and miss. I can tell you the experience I am having is that my 75 year old aunt has been without air since June 4th. A couple of weeks ago I was told the part was in the van/truck and would be fixed that day. Maybe someone lied or maybe the part went to a preferred customer. Who knows... A few days ago, I called another hvac company and the owner called me back. He sent someone out to speak to my aunt. He then gave me the model and serial number for the unit and told me the part seems to be on back order. Reliable never gave me this information. They only put me off or don't answer phone. Avoidance or misrepresentation seems to be the way they do business. Recently, I was told on Tuesday the part finally arrived. Also, that people waiting on parts come before service calls. It is now Thursday evening and no call or repair. My aunt is 75 and can hardly speak due to having no a/c since June 4th. I live 4 hours away and we have no family there. I would think someone would care and call her to put in emergency units. Not just let someone suffer and keep saying your part is in the van.

I am very impressed with Reliable and their staff. Mike Berryhill was very easy to work with. He is very knowledgeable and experienced. Most important, he did not treat me like a used car salesman. My install was awesome, my installer, Manny was incredible. Very knowledgeable and experienced and answered all of our questions. I would definitely recommend Reliable to my friends and family.