Upgrade Home Services, HVAC

Victor was recommended to me by my agent and I see why! I needed a duct to be reattached and his crew did it both professionally and quickly. I also had a leak in my home which Victor offered to check out of the kindness of his heart. This wasn’t even an HVAC issue! He offered up his insight, which I appreciated so much at the time (and proved to be right on). He’s a fabulous, intelligent, and kind owner…and runs his business the same way!!

I can’t recommend Victor enough for AC repair. He is by far the best in the business. From the beginning, he impressed me with his punctuality—he showed up right on time both visits. That’s right, he actually came out twice to do thorough assessments just to make sure he had everything 100% correct before starting the work. That level of care and attention is rare. What I really appreciated was how he gave me multiple options for the repair, explained the pros and cons of each, and never once tried to push me into spending more than I was comfortable with. He was professional, patient, and super helpful, taking the time to answer all my questions. On top of that, he went above and beyond by fixing some small gaps around my system completely free of charge. He even gave me a bunch of practical advice on how to keep my AC running efficiently, like how often to change filters and what to watch for to catch issues early. The whole experience made me feel confident I was in the best hands. He’s thorough, honest, and truly cares about doing the job right. If you’re looking for the best AC shop around, Victor is it. I’ll definitely be back for any future needs, and I’d recommend him to anyone without hesitation.

What a wonderful group of knowledgeable and kind service professionals. Victor was diligent in his work installing my new heat pump water heater. And Gina, the scheduler is prompt and kind. I’m so happy with my new system!

* Read my review * VERY REASONABLE PRICE FOR THE QUALITY OF WORK 03/20/2025 @ 4pm appointment to fix Rinnai Tankless Water Heater. Victor arrived early and asked me a few questions regarding the water heater issue and immediately discovered the issued and fixed it (EXPERT LEVEL)! LIKE HE KNEW RIGHT OFF THE BAT. Victor also Explained to what caused it and suggested some Do-It-Yourself maintenance remedies to avoid this issue from occurring again. Very very nice and professional! Victor is very kind and straightforward… Vivian (Office Manager) is very detailed and friendly. I will definitely call Upgrade Home Service again for any Air Conditioning or Water Heater services. Again, BIG THANKS VICTOR!

AC stopped working. Called a couple of vendors. The first that came out tried to upsell me on expensive and turns out unnecessary repairs/rebuild. Victor, from Upgrade Home Services, was the second vendor that came out. Victor and I exchanged a few messages before the appointment. Felt he was always forthright. At the visit he verified that I only needed to replace the capacitor. and promptly replaced it. During the visit for sake of my curiosity I asked various questions and all were answered. Am very grateful and appreciative for the service and most importantly the honesty/integrity. Thank you so much!

This company is the best there is. I give it 10/10. We have known them for years and every time they out do themselves. They care for you like family and try to get you an appointment asap. Victor is extremely knowledgeable and honest. They are very professional. Gina in the office is great too. She tries her best to schedule you in. You’re in great hands with this company.

I called Upgade Home Services believing there was a leak in our HVAC system. I was able to make an appointment quickly and Victor was able to come out right away. Victor took a look at my leak and explained it was not a HVAC leak. He made additional recommendations to let me know what other issues might be. I appreciate his honesty and will have him back to do the Dryer Vent Cleaning and vent cleaning for the AC/Heating units real soon.