Figlia & Sons Inc

Figlia & Sons HVAC – Terrible Service, Beware! I truly wish I had done more research before hiring Figlia & Sons: the D- rating on the Better Business Bureau and low rating on Yelp are accurate. I had a series of HVAC units that needed servicing, and this experience has been nothing short of a nightmare. They will not try to repair your PTAC units, even if the problem is simple or clearly fixable. It's clear that their business model is focused on upselling expensive new units for a brand that they own, instead of providing the service you actually hired them for. Worse still, they charged for services without ever explaining the costs upfront, such as steam cleaning and bringing the units back to your apartment as a "reinstallation fee". I paid $500 for an "assessment" of three PTAC units, but unfortunately, no real inspection ever took place. Two of the units were removed without even opening the front covers. Instead of actually diagnosing anything on-site, they just took the units back to their shop. The third unit, was quickly dismissed by the technician, who claimed the E9 error "couldn’t be fixed" and told me to avoid running the unit for long periods. When I followed up and asked about possible solutions like adjusting the pitch or cleaning the drain pipe, the technician insisted he had already cleaned the pipe—only for us to later confirm that the unit doesn’t even have a drain pipe. After they returned the two PTAC units to my apartment, I realized that the second unit wasn’t blowing any air at all. When I called the company to report that a unit that was working before now wasn’t, they flat-out refused to send anyone back to look at it. And then the owner called me — not to take responsibility or offer a solution, but to yell at me and blame the issue on my "12 to 14 year old" unit (it's only six years old). This company gaslit me from the beginning — refusing to do thorough inspections, dismissing fixable issues, and pushing me toward buying new units instead. If you value your time, money, and sanity, do not use Figlia & Sons. There are plenty of HVAC professionals out there who are transparent, respectful, and competent. This company is none of those things. Stay away.

Excellent, excellent, excellent people. Servicemen are always polite and respectful of the household, D'Andre, the Shop Repair manager, always warm and respectful, a pleasure to do business with. Cannot recommend Figlia and Sons enough!

Unbelievably bad customer service. No call, no show for appointment. And they don’t accept checks and charge a "service fee" on credit cards on top of being double the cost of any competitor. Awful approach to business. They’ll shut down soon enough. Take a look at Yelp and the BBB before calling these dregs.

The annual A/C check up by Figlia was a delight - starting with making the appointment with d'Andre - email/phone - he was courteous, professional, on top of everything; the agreed time of the visit - the were right in the slot. The two gentlemen who did the tune-up obviously professionals, quick, helpful,, knowledgeable, and courteous, friendly, as well. The Figlia folks seem to have what we (all?) appreciate: the personal touch! Thank you, guys! Till next year!

I am extremely disappointed with this company. I purchased airconditioners from them over the years and the last NEW A/C broke down twice in approximately three months. The second time I was given an estimate of over $900 to fix the A/C which was under warranty. The reason for the excessive charge I was told was that it was not the airconditioner but the pipes(?) . I had it fixed for $150.00 elsewhere and the question of the pipes never came up. This summer, 2025, I called them again to repair the A/C in the living room. As soon as they left the same problem repeated, this happened on two separate visits. When I called the company to speak with the staff concerned I was told he was out or at lunch and would call me back, no one called back until today, July 22nd. approximately 3 weeks later. I said to that person that I am disappointed with the service I received and was explaining why to him and he cut me off saying he did not need all the details and he hung up on me. Based on the above information I will not be dealing with them in the future.

My experience with Figlia & Sons has been fantastic. Not only are all of their technicians great, but the customer service is wonderful. I spoke to Chris on a number of occasions and he went above and beyond to keep me informed and always made everything very easy to understand. Thank you Chris! Great company. Also spoke to Sylvia and James and they're both great, too! Highly recommend!

We were long-time clients of this company, but the way they treated us and scammed us deserves my time to write this review. We had a broken pipe in the HVAC that caused a flood. After arriving 6 hours late to their appointment, the techs says it's too late to start the job and he leaves, saying he can come back in 4 days (that week the temperature was single digits, but they did not care). Four days later, when the techs come, they tell me it will take 30 min to fix this pipe. When I complained that 4 days ago, they said the work was too long to complete, they said that they could not know for real back then. When I said I would call management and complain, all of a sudden, the techs found a broken steam coil, and they said that whoever installed the unit put the wrong coil; it should have been a water coil. I told him it was his company that installed it, but the guy acts like I am wrong. Finally, I get a bill for a steam coil (not a water coil) which costs $300-$400, but the bill me for $1500 plus labor of $400.When I explained this to management, they gaslighted me, saying I must be confused, and they told me they would talk to the techs about it. I complained about the coil replacement price. I asked for the model they used, but nobody could tell me anything. They never apologized for showing up 6 hrs late the first time, never told me the price of the "broken" coil before they replaced it, and mixed up their "story" about what type of coil was supposed to be there, they never told me the model number so I could prove they overcharged $1000 for the part. The management did nothing, except for gaslighting. Every time I called, they were "in a meeting" and would call later. They never called. In short, this company is disrespectful, dismissive of their clients' time and budget, shady with what they fix (parts and services), and completely unable to explain any of their costs (part is $400 and they bill $1500). If you call them, keep your fingers crossed and your expectations low.