Gordon's Service Experts

Even though we purchased the Dave Lennox top of the line Signature Series "25 SEER" HVAC unit, it has continually leaked condensation down into the overflow drain pan and floor since 2021 when installed and has progressed more and more each year...and the last couple years leaking so much onto the attic floor(see attached photos) that it is producing mold with the continuous moisture dripping onto the floor. Last year it had collected so much condensation, it was running down into the distribution ducts and collected in the ducts. The tech's that came out last year, were just going around with their knife's and poking holes in the bottom of the ducts and letting the water just drain out onto the attic floor, and on down to the ceiling on the drywall. Yes, hard to believe I know. They had replaced three of the 5 condensation soaked ducts last year and I had called again this year in early June to have them come out again and see if they could once again look at solving the issue of the condensation, and the non-experienced technician who showed up and spent three hours on the phone with various technicians finally just said "I'll have George come out next Monday"..."he's the only who's been with the company long enough to know what's going on and what the problem might be". Well...we waited until the next Monday...then waited the following Monday...then the next two following Monday's and no one ever showed up or even called to let us know if we were even on their schedule! Finally, after giving up on the first contact made with the company this year, we called again last week and the two tech's who showed up did nothing but kept asking who I had my "maintenance contract" with several times! I let them know I've spent an entire 37 year career in mechanical in aircraft and home maintenance and quite familiar with basic Filter changes, outdoor condenser cleaning, air handler evaporator coil cleaning, etc. that's required with routine HVAC systems. The lead technician "Justin S." had a smug greeting from the time both of them arrived and neither had a friendly disposition, smile, or greeting from the very moment they arrived and just appeared that I was just another problem they had to deal with for the day. I let them know a couple times when we were at the unit in the attic, that my mother owns this exact same "Dave Lennox/25 SEER) unit and purchased 8 months before we purchased ours and that's the reason we went with it, as she has had no problems whatsoever with her unit, and her home is only 155sq ft larger in size than ours and she has experienced none of these condensation issues that we have on her attic unit. Her home has the same roofline eve vents, attic floor insulation, and runs her AC temps colder than we run ours. The tech's just looked at the condensation issues and acted like it was just problems they didn't want to deal with and said they were leaving. I immediately got on the phone with the service line and tried to keep the guys there until I could get some kind of help from the main office before they left, but the office just said to let them leave and they would work it out. Well...now they say they're not coming back out to get the issue resolved. Denying warranty work and pocketing all the money you've spent on a new $21K HVAC system is obviously their primary way of doing business...can't imagine what they're doing with other customers. The company obviously doesn't care and when multiple technicians tell you they only have one "older guy" who can help troubleshoot or resolve the problem, you came sum up the whole situation as lacking any long term sound business practices. Update 9/11/2025....as you can see the "Owner" responded that someone would get with me to help the situation.....no one every has. Another indication of more of todays "No Customer Service" at another business.

Michael Boyle handled a full plumbing checkup at my home today and I couldn’t be happier with the service. He arrived on time, wore shoe covers, and methodically checked fixtures, shut-off valves, and drains. What stood out most was how clearly he explained what he was looking for, what he found, and simple preventative steps I can take to avoid issues. No upselling—just honest, professional guidance. Great experience from start to finish. Highly recommend Michael!

Mike Boyle was fabulous, patient, answered all our questions and explained very clearly to us. The things that we needed to know for our system. Service was on time and fast! Would recommend..

Damian called in advance, arrived on time, was friendly and professional (going above and beyond helping with my water heater) and talked me through every aspect of the job. I was pleased with the service and price, and especially with how wonderful Damian was! Will use again!

The technician, Damien, showed up on time and performed a system checkup. Damien was professional, knowledgeable, and courteous. He took the time to answer my questions, which helped me make more informed decisions about possible upgrades to the system. Top notch service from Damien.

Mike Boyles service was fantastic and greatly appreciated. He was professional on seeking out the issue (which was not common problem) and did not stop until it was fixed. He will be the one I ask for in the future for any other tank issue.

The technician did too much talking and enough doing his job we paid for. He just made himself at home sitting on our sofa without permission with his work clothes on. He tried to sell us a UV light for $391 and told we couldn't purchase it ourselves online. He pulled it out and touched the bulb with his bare hands which is a nono. Then he told us there was no part number on it. Which I can't believe. I signed up for next year and still haven't received a receipt, even after contacting the office. This morning we found a piece of broken by the furnace he had spent a little time on. I never want that tech in my home even again.