Schwabel Heating & Air Conditioning Inc

I came to visit my daughter in Ohio during what the news described as an extreme heatwave. Listening to this company schedule and then break appointment after appointment was appalling. This went on for 4 days as my daughter gradually became more and more upset because we couldn't even visit her home. DON'T USE this company. They clearly are not concerned about their customers. I could understand canceling once, but not multiple times (Literally because the owner said he didn't feel like going out on the job today). Where is the pride in your family business? I guess you lost it as well as a customer today.

I’m very disappointed in the quality of customer service I received from Schwable. I attempted to schedule an appointment three times. Each time, there were errors: they contacted the wrong house, got the address wrong, and finally, after I did get a confirmed appointment, the technician didn’t show up. When I followed up, I was told, "It was too hot and wet, so he doesn’t feel like coming out today." I had taken time off work to be available for this appointment, which made the no-show especially frustrating. I expected a basic level of professionalism and communication, and unfortunately, that wasn’t delivered. I hope Schwable takes this feedback seriously and improves their scheduling process and customer communication going forward.

Been using them forever. Very responsive, technicians are always pleasant and great at explaining things and do exceptional work. Have recommended them to several family members and friends.

Excellent customer service and very responsive! Bruce came out and gave an honest eval of our current AC that was not working. Once he discovered the issue, we realized it was more cost effective for us to replace our aged system. Got the new unit in and running in no time! Thanks so much for helping us stay cool in the hot summer days!!

Bruce and his team were great arriving and checking out my father's old A/C unit. They were able to charge the system and keep it running! No fees for simply arriving! Half the cost of another, local company.

Bruce replaced my 19 year old HVAC system in Aug 2017. He quoted the same Carrier system as two other companies and had the best price. Beyond price, the installation was fast and Bruce went overboard to answer all my questions before, during and after the installation. He was exactly correct in predicting what I would save off my electric bill. I recommend Schwable to anyone needing a local, friendly and professional HVAC service.

Outstanding service once again, Schwabel! My son and daughter-in-law were being released from the hospital to bring home their newborn daughter, and their furnace went out! It was during the deep freeze weather, so your service log was packed. Despite the ridiculous cold and busy service call log, you fit in a service call so they could bring their newborn home without worry of no heat. Kudos! You'll get our HVAC business every time!