Local Roots AC and Plumbing LLC

Just had a great experience with Nolan and Local Roots AC and Plumbing. This is a family business with an evident focus on quality and integrity. I had been a committed customer to Hays since we had moved to this neighborhood in 2015. I was upset to learn that their business was sold and have had a number of interactions with other companies which were not of the quality I had become used to. I am delighted that the Hays have opened this new company and I will return as a loyal customer after my outstanding experience with Nolan today. He is skilled, polite, and seems honest. Plus, my dog loved him! (very rare for her). It makes life a little easier when I can worry about more important things than getting fleeced by AC companies.

I highly recommend Local Roots, which is owned by Chris and Stacia Hays. They have been serving our home for almost a decade. Communication with the office is OUTSTANDING. Easy to schedule. They call when the tech is on his way and even send a picture of him so we know who to look for. Most recently, Dave came out to inspect the furnace and because of a breakage caused by a roofer, Zac came out to do the repair. Both techs were very knowledgeable and treated our home as if it were their own. I’m so happy Chris and Stacia are still on operation. Their excellence is light years above and beyond all others!

Service Tech Ideal has worked for us for approximately the past four years working for two different companies. Each time he has done a service it was exceptional. He always showed up on time, worked quickly and efficiently, took photos of all his repairs, and explained everything. He also answered all the questions we had and made recommendations for follow up repair that was needed. We have full confidence in his work product. When it came time to replace our aged units he was the first person we contacted. He came to the house and spent all the necessary time to explain all our options. He returned with his boss and they answered more questions and made sure we were comfortable with our decision. We’ve had the units for about a month now and couldn’t be any happier with the results. I would highly recommend Local Roots AC & Plumbing for either service. As for Ideal, he is the best technician we’ve had in our 54 years of marriage.

Very happy with the service we received. We scheduled our annual service for our A/C unit. Our tech, Ideal, was very knowledgeable and friendly. He was very thorough and did a great job, ensuring we will keep cool through these summer months. I highly recommend Local Roots! Trustworthy and professional company! Happy to have them back!

I am so happy I found Chris and his team again. I was a long time customer of Hays cooling heating and plumbing, and loved them. That service experts company that took over hays last year is horrible, they tried to rip me off on showing me bad parts for a different model water heater and told me it was from mine. The tech was like a used car salesman with a bad attitude. Til this day no manager ever called me back about it. AI helped me find Chris's new company and my former Hays team, I am on cloud 9. Ideal and Kolten came out and checked my water heater and did my AC maintenance. Both are good, nothing is wrong with the water heater. The Local Roots team is honest and they care about their customers. I never have to worry about the work they do or the pricing.

These guys are awesome, they are polite and clean up after themselves and do top notch work. Very clean install, these guys take pride in their work which is hard to find these days Very knowledgeable and professional. Highly recommended, would definitely use again!

I had an excellent experience from start to finish! Great communication with scheduling and confirmation. Arrived at the expected appointment time. Explained everything with expertise and showed me pics of my air scrubbers in my attic. Cleaned up when done. I find great comfort in knowing I can depend on them for honest, reliable service. Highly recommend!!!