Pickerington Heating & Cooling

I chose Pickerington Heating and Cooling 5 years ago to replace my unit. I had researched them. They had great reviews and were close in proximity. I have never been disappointed. Everyone is helpful and friendly. I was so pleased with my services that I recommended them to my parents. They too replaced their unit and have been pleased. A huge shout out to Eddie who comes yearly to service the unit. My parents and I both request that he personally maintains our system. We absolutely trust him with any recommendations .

My furnace stopped working I called and they came over quickly, friendly, pleasant, the technician that showed started first thing by trying to turn a spindle on motor with his vise grips, said my motor was out based on it being hesitant to turn, quoted me a price on the motor $500 i think?, I said let's do it, I left, he found me few min later and showed me pictures of inside, now it was the heat exchangers that were cracked, gave me a price on those, over 5K. So I'm looking at over $5,000 to have it repaired, he started talking about a new, I asked what are we looking at as far as price, told what my budget was, also said I didn't mind a lower end furnace. I was never told what furnace I was getting until they were here to install it. We agreed on price, $5500, they come and do the install, about 3 hours to complete, I receive the invoice, shows the retail price of the furnace to me at $7200, then follows with many, cash, managers discounts etc . to get me to my budget price.. I should have asked more questions and done research prior, but we had no heat and pressured to get done.. Putting the invoice away this morning had me curious, I go online and the furnace they installed retail, me buying and delivered, was $1700 to $2100 Max..I looked up install price for my area and it's $75 to$150 an hour, again 3 hours to install.. that's Max of $450 for installing. Total at this price is , retail, $2550, understand other costs, profit, etc, so let's add $1450 on so they stay in business.. we're at $4000, I googled average price for furnace install in Ohio and it's $4400, so we're about right.. I find out that their cost they have in this $7200 furnace is actually $1200 through the customer service rep.. at this point I'm feeling a little cheated, understand profit, but a $1200 furnace costing $5500? All prices with discounts came out to be exactly what my budget was? I'm an older man, was in a pressured situation with no heat.. I guess I should have received a few estimates, asked more questions and done my research. Way this was done left a bad taste.. was happy with service, quick, 2 days it was done.. just can't get past that $7200 furnace, that I could get for $1700.. I really felt like they helped me with the cost, until I didn't..

Had had technician come out to do diagnosis as to why furnace was not igniting was told needed any new heat exchanger or new furnace. That night I ordered a new pressure switch on Amazon for $15 the following day installed it. Furnace started right up no issues I was gonna pay $6400 for a heat exchanger I didn’t need. You need to be careful that you’re not being scammed.

Brandon was great! Explained everything in great detail so I could understand. He was very nice and helpful. Felt like I was working with a great friend I’ve known for years! Awesome job!

Brandon was absolutely AWESOME ‼️‼️‼️‼️ He is a very good tech & just a very good person overall ‼️‼️‼️‼️ He worked really hard to make this difficult time easier for me. My air conditioner went out very unexpectedly & it's in the 80s here. He was very helpful in helping me figure out a way to get this done quickly & the company was very helpful with financial support to get me back to a working air conditioner ‼️‼️‼️‼️ Nothing but positive things to say about Brandon & 5 Star as a company ‼️‼️‼️‼️‼️‼️‼️

Noah the tech came on time and I was able to schedule the appointment same day. That’s the end of any 5 star service. The tech started off by tell me how gross my filters were, then provided me a very inflated estimate and when I attempted to ask questions he was very arrogant and never responded professionally all the while staring at his phone not giving me eye contact. Incidentally after I told him thank you for his time and I’d pay for the estimate he was suddenly able to drop the price $400 and be courteous . When I called the company to complain, they assured me that was not 5 star service and someone would call. That was yesterday around 2 pm and no call but 2 emails from them saying rate us 5 stars or call… ok. No Also no sooner than I hit send on my review I got the call from the nice gentleman in customer service who was willing to give me a $50 credit and make it right by having someone else come out…. Now you do know that the $99 plus tax service fee I could use towards the credit of your services if I so desired so once again, I’m not sure if they don’t think I can do math or what But I declined.

Mike did a great job diagnosing my AC issue and was able to replace a blower capacitor in very tight space with a water heater right up against the furnace. He also provided good recommendations for next steps based on the current condition of the system. $99 for the service appointment, $293 total out the door with the replaced capacitor. I realize the part is cheap, but given the access situation, I was glad to have a professional handle it. Overall, the company has a nice online appointment scheduler (can choose morning, afternoon, or evening), appointment text verification on the day of, and a techncian tracker with ETAs from their prior appointment to yours. Starting appointment window was 5 hours, got a text message about 2 hours prior to the appointment window letting me know that time frame. Ultimately got the tracking notice a half hour before the appointment.