Home Comfort Alliance - Redmond

Andrew came out to complete our annual HVAC (heat pump+furnace) service. He was polite, professional, and patiently answered my questions. He explained what he was doing and why and was efficient on completing the service. He even added a mode to my smart thermostat to automatically switch between heating and cooling so I didn’t have to switch it myself. Thanks Andrew! Patricia Culler

Drew’s team did an excellent job replacing our furnace. They were fast, efficient, and very professional. They kept everything clean in our home and garage and were very patient in explaining all the questions I had. We really appreciate their great service and highly recommend them to anyone in need of HVAC work.

Feb/2025 installed our heater was great. We turn off the heater during the summer. We were trying by o turn back on lately. It won’t work. We thought the heater may have issue and still under one year warranty. We called them back. The lady answer the phone was nice and sending me a technician to my house. Here is the thing everyone has to be careful!!!!! The technician went to my house to check the heater and said it is not their heater problem. It is the thermostat issue. Then he said you need to change the thermometer. I asked how much it is. He said 360 plus the installation 100+ after tax it will be 500+. I remember I got my old one it’s around 35 from Home Depot. He said that the one they have is the good one high tech one. I told them that my parent is old and they don’t need those new high tech one. I denied that. After I denied this new high tech thermostat. He is not happy. He is starting to charge me these: 1. Diagnosed issue around $100. (The heater was installed by them and under warranty. If it is not working of course looking for them first, right? Also, the lady on the phone didn’t say anything about if there is no warranty issue they will charge me these diagnose issue payments. What if they say diagnose is going to be about $1000 or $10000 dollars. Do I still pay for it? I called them and their manager took care of this for me.) 2. The tech didn’t ask and replaced the filter for us. ( I paid for this no problem, he did the job and replaced it. But if you can tell me the price first or ask us first would it be better? Again, you did it and tell me later) this spend $65 3.see the picture down below. He took the old thermostat out and charged me $126. I mean 1 minute stuff and saying wiring. Come on! Everyone can see how easy it is. ( again he did the job what can I said) What I believe is that company is a good company but technician may have issue. Maybe they pay by job. I choose home comfort cuz Costco. Costco service always being good. I bought everything in Costco and all did good service and good installation. Home comfort When they install my unit was very professional and nice. After this happened, I have to really think about this company. Maybe it is some employees or policies they really need do something. After that I went to south west heater plumbing company take care my heater issue. They did it.

Matt Reese arrived first - communicated with us that the other plumber is on his way. He informed us the details of the water heater and will do the check up once a year because of the membership. The team work well and handles everything. Thank you ! Keep up the good work for the customers

Vincent Barry came over to give me a quote for my aging Furnace. He was very courteous and explained everything in detail. Very professional, called the earlier evening before our appointment the next day and explained the estimate and several models he recommended with pro's and con's. Clearly explained h Costco discount info too. The Office lady that scheduled my appointment also was very friendly and courteous. Great job guys.

We had a great experience getting an estimate for a whole-home generator. Robert was professional, knowledgeable, and took the time to explain everything clearly. He showed up on time, answered all my questions, and made the process easy to understand. It’s rare to find a company that combines expertise with great customer service, but Home Comfort Alliance definitely did. Highly recommend!

We had our HVAC system installed by Home Comfort Alliance and they have been our service provider since then. Today their technician, Carter Owens did our annual service and he was just great! Carter arrived as scheduled, was very courteous and explained everything during the process in detail and provided some very useful recommendations, which we plan to follow-up on. He made sure everything was working as designed and was extremely thorough with the service. Thank you Carter!