HVAC Services: Heating & Air Conditioning San Francisco

If I could rate 0 stars I would. They made us wait 2 weeks for service, their tech showed up 35 minutes before the schedule time window, was very unprofessional. When I told him the attic was the garage he said very loud and angrily "Oh I’m not going in the attic!" He asked me if my AC unit was working, I told him "yes, it’s not blowing air as I told the lady who scheduled the service and the blowers in the attic." I then said "We have been waiting for weeks now with no AC and you’re telling me you can’t go in the attic? Your company should probably figure it out then!" He threw his hand in my face and said aggressively "Find someone else because I’m not doing it!" And stormed off my property. He didn’t even diagnose anything or look at anything. Just showed up early to a job with no notification. Luckily I was even home and did nothing but irritate us. I didn’t even know there was such a thing as an HVAC company that didn’t go in attics. Pretty sure that’s part of the job. Anyway, this company shouldn’t be listed as a partner for American Home Shield in my opinion. They have the worst reviews online I’ve ever seen and now I’ve had the pleasure of experiencing it today. Thanks for that. I tried calling their office right after this incident and of course no answer but that was expected after reading everyone’s reviews. AHS should really cancel them off their vendor list it just makes them look bad. Contracted vendors need to be held to a standard and this company is below standard.

Rose HVAC is a joke, called in a service for AC through American Home Shield because our AC stop cooling the place and it was expected to get around 105 outside. Called in the morning around 7am, got their information left them a message, was told they would be contacting me within 4 hours. Its 2pm and still haven't heard from them, so called home shield back, they expedited my service call than someone from Rose called and said, I see you have cancelled your service. They really need to get their act together especially when its HOT and lives at at stake.

They were SUPPOSED to repair the AC. They are contracted with American Home Shield. Once AHS assigned them the job, they never did call. They had to be called. Once contact was made, a guy came out the next day, although, he was about 3 hrs. late. Kept saying he was only 20 mins away!! He arrived with his little dog, who ran all around the property and even went into the house!! That same day, he determine a new AC unit was required. He said he would submit his paperwork that day and that it would take 7-14 days before the new unit would be in. Sat out on the road in his van for 1/2 hour before he left. After that, the company was non-responsive to calls. AHS was called and even they had a hard to time getting ahold of them. They would answer the phone or return calls. At this point, we are trying to get AHS to send out another contractor. It has been well over a month since the first call to AHS was made and during the duration, the temps have been up to 106*!! Not acceptable for a single mom with 3 young kids. They live in a mobile home which has no insulation. I hope others have had better experiences with Rose HVAC than we have. We are in their "Wine Country"/No California area.

If you dont get your call answered you will wait days for a return call if any. The female answering the phone is rude and plays pass the buck between them and the insurance company with no resolve. Service man seemed to be either overworked or just inconsiderate.had 8-11am appointment called at eleven said would be arriving at 1pm,i advised him i had a Dr.appointment at 2:30pm he said that he would be done in time. with no further call he arrived at 6PM causing me to miss a Dr appointment. I believe they have a deal with the insurance company (Fidelity Home Warranty) if you dont use them, the insurance company (Fidelity Home Warranty) will only pay you about a third of the average price to fix the heating system. so they treat you like your at there mercy. There overage charges are unquestionable with no recourse. wish you could rate minus stars

They Came and repaired my air conditioning system. They put a new compressor in and it failed in less than a year. No call back to rectify the situation

Not returning calls seems to be a very common thing. Yet still unprofessional. STILL waiting for an update after a week of calling daily. I’m trying to get home warranty to assign to someone else because these folks are clowns

Only if you lucky do they answer the phone. When they do they are very rude and unhelpful. They don’t follow through with calling ahead of time to let you know there coming. Tried to ask the tech a question on the way out he just continued to his truck and drove off. Would not recommend them