Thorsen's - Norquist, Inc.

This morning Rick 1358 with Thorsen’s-Norquist serviced the a/c units at three of my locations starting 8:15am & ending at 11:45am. He was on time, used boot covers when entering all locations. He was very friendly, professional, thorough & explained everything he was testing & checking. You could tell Rick takes pride in his work & like his job. He also pointed out if there were any issues & if parts would need to be replaced. I told him that I’ve had my units serviced twice a year for many years & he’s been the most thorough technician I’ve ever had. If you need your a/c units serviced you need to request Rick he’s amazing. Thank you again for caring & doing a great job today. 04/28/2025

I had a great experience with Thorsen’s Heating and Air. the technician Urvan was polite, on time, and very professional throughout the entire visit. I really appreciate the they wore booties to keep my floors clean - it’s the little details that show they care. Urvan also took the time to explain everything clearly and answered all my questions, which was really helpful. highly recommend their services!

We have used Thorsens for years to service our heater and air conditioning units. They always do a great job. They are timely and efficient. Seth came to do an air conditioning checkup this week, he noticed something off on the reading and gave us a choice of what to replace. Once he opened the machine up and retested before replacing the part, he found it wasn’t needed after all. We appreciate the honesty and helping us to save money. I highly recommend them for all heating and air conditioning needs!

The motor on my A/C unit went out sending the temperature in my house to over 90°! Even though they had to order the new motor, Seth had my house back to cool temperatures within a day. This means everything to us! Seth knew what he was doing, was fast and professional. Thank you Seth!!! Thank you Thorsen's -Norquist, you guys care and it shows!

I had a great experience with Thorsen’s - Norquist, Inc. The technician was knowledgeable, courteous, and efficient. My AC issue was resolved quickly and professionally. I really appreciated the clear communication and timely service. Highly recommend them!

Our air conditioner quit working at 8 pm on Friday. After calling Thorsen's, we reached repairman, Irvin. He said he could be here Saturday morning. He followed up with a call explaining fees on Saturday morning. He was here promptly around 8 am and diagnosed the problem, had a replacement part and was finished with the repair in a short time. He was very polite and professional and upfront about costs. I had called two other repair shops before Thorsen's and didn't receive a return call. I highly recommend.

Based on the many recomendations of friends, we had a new HVAC system installed by them, we were so pleased with everything, we signed up for their summer and winter check. Now we continue to have our system checked twice a year, and remain completely happy with their work. We met Ruben the first time he did our service call, arrived on time, professional, was neatly dressed, treated our home with respect, answered all our questions . We have also met other service men over the years, and instantly knew they had been trained by Ruben, they all had the same wonderful work ethic!!! Today we had our spring check by Steth, another wonderful experience, and yes he was also trained by Ruben!!! In todays general lack of good service everywhere, yours remains GREAT, Thank you.