Aire Serv Heating and Air Conditioning Vancouver

Over the past 7 years, Dean has replaced several HVAC units for me in two different downtown condos. Both presented challenging access and installation issues that Dean had to deal with. In all the installations, I found Dean to be really easy to work with, extremely flexible, and a wealth of information regarding the pros and cons of different HVAC options and systems. Based on my experience, Dean is my first call for any HVAC issues and I highly recommend him

I can't say enough good things about Dean and his crew at Aire Serv. We have been working with them for years, and they have always been responsive, effective, and professional. Thanks to Aire Serv, we rarely have any HVAC problems, and when we do, they are solved expeditiously, often on the same day! We recently had an issue during construction at our property, and Dean carved time out of his busy summer schedule almost immediately to evaluate, repair, and ensure that no further damage occurred. He then returned on a Saturday to finish the job, and of course everything is running smoothly now. Dean and his team are dedicated to excellence in both their craft and customer service, and I would highly recommend them to anyone.

We had such an excellent experience with Dean. He was incredibly knowledgeable about our HVAC system and was diligent and very detail-oriented in his work. He took the time to explain everything we needed to know so that we could make the right decision. When we needed to replace our furnace and AC. It never felt like the information he was giving us was biased towards having us spend more. In addition, he was neat and tidy and a pleasant presence to have around the house while he was doing the work. This is really all you could ask for when somebody comes in to service something in your home. Couldn't recommend them more.

I own rental two properties and I'm currently living outside the area. I have relied on Aire Serv for over a decade to do installations, handle the emergency repairs, maintenance services and provide honest consultation for my house and condo: with new HVAC units having been installed in both by them. I received knowledgeable and straight forward advice on which units would be best for the requirements of my properties. Throughout these years, I have worked with their representative Dean ,whom I have grown to trust implicitly. I've had problems in the midst of summer heat and as my units or rentals, I am of course, concerned for my tenants. Dean has responded quickly to emergencies and repairs. I have spent thousands of dollars between my two properties for HVAC units and services. I will continue to do so when necessary as I have complete faith in his expertise. This is a company I confidently recommend my family and friends too.

Spent nearly $3000 on repairs and now the furnace is leaking. The man who came to provide the service was so rude. I called about the leak today and he said "I don’t just have people standing around doing nothing." - I specifically told the dispatcher DO NOT send the rude man again. I would go so far as to say he was down right mean. Now I need them to fix things and they aren’t calling. I think it’s a franchise and a central call number and nothing local, service-oriented, or decent. Literally no idea how they stay in business. I tried having grace and thinking I don’t know his story. But now I’m dealing with them on a second level and I have never experienced something so condescending and rude. UPDATE: This company sent the MOST rude service technician to my home. I gave him the benefit of the doubt (it’s hot, he’s over-worked, etc) but communication was difficult at best. He bid the work and I felt confident in his ability and experience. He returned to do the work and again was super agitated and rude. The work was complete and the A/C was back on so I thought that would be the end of it. However after a minor issue arose I called to get it looked at (mind you I spent $2500 with this company) because they were last ones to touch it. The man was rude on the phone and when I expressed that I did not want to engage with his rude behavior he texted me "do not ever contact me again or I will call the police." A representative for the owner called and apologized but stated they didn’t have any other service personnel to come and look. Now my A/C is completely not working again. I emailed to get help and no one has returned my email. I called and no one answered. Again, I can have grace as it is HOT and everyone is calling and short-staffed. But THIS IS NO WAY TO RUN A BUSINESS!!!! Do NOT hire this company. Over $2500, over a week waiting for parts, a rude service man, personal threats AND my A/C still isn’t fixed!!!!

Super knowledgeable technicians. Just in talking on the phone with Dean, felt very confident in his knowledge and expertise. They worked hard and did all the extra little things that make you want to return back to them whenever you need more service. Sean crushed the install and did really high quality work. Very professional.

Dean and Sean were absolutely wonderful to work with, 10/10 would definitely recommend! We called AireServ for a huge problem that we inherited from the previous homeowner. Not only was our furnace not working..the whole installation was done without permitting and with multiple code violations. Dean supported us through every step of the process and always treated us with respect and dignity. Within 2 days from our initial call, we have a working furnace, installed correctly and legally! Thank you Dean and Sean for saving the day and keeping us warm! We are now AireServ customers for life.