Napora Heating Cooling Plumbing

There's nobody else in town that provides Yuri and his team's level of service and commitment to the customer. They do it right the first time and stand behind their work. If you think someone may be cheaper, they may be, but you won't get the quality or assurances that Yuri provides. They are our go to company for plumbing, HVAC, etc. you won't regret using Napora. We love Johnny and Mark too, his top notch team!

This is my first season using Napora and after a few HVAC / Plumbing repairs, services, and install jobs for both me and now some friends & family, I'm confident in recommending them and the Owner / Master Technician Yuri. If you're considering one of the larger Rochester companies for service, repair, or installations, I'd strongly recommend contacting the Napora team first or to get a competitive bid. I've used most of the big name Rochester companies over the past 15 years for work on 3 residential properties. Unfortunately, their service standards have declined over the past 5 years as they've grown larger: -Same-day service used to be considered a standard part of taking care of a client, now they are always charged at "Emergency Call" rates even during normal business hours. -Scheduling is always tight, sometimes 3+ weeks for a 1 hour standard service. -After waiting those 3 weeks you may find an estimator has arrived rather than a technician, the estimate is prohibitively high, and your back to square one having lost 3 weeks (Beyond frustrating). -Standard costs have gone way up and now you see extra fees like "truck charges, travel, estimation fee,etc." on your invoice. -All "quotes" are now considered "estimates only" which they sometimes make you sign before they will schedule you so there's a good chance that your final invoice will be higher than quoted. -Though these companies have many professional & highly experienced technicians, their large volume of work means they also have some not-so-good technicians. You may end up with a inexperienced technician on your job. When this happened to me, it resulted in extensive water damage. I think my review of that company is on Yelp if not Google...you've heard of them...it's two letters " _ _ Plumbing". It's about a misdiagnosed leak. My experience with Napora has been a refreshing return to business as usual. My first call required ASAP service and Yuri assured me that no matter how late, he would get there that same day. He held to his word, arrived around 7:00pm, repaired my HVAC system, and didn't charge an "Emergency Call" rate. Subsequent work with Napora has been accurately quoted, scheduled within 1-2 weeks, professionally performed (Yuri is a highly experienced, no-nonsense type of person and won't tolerate an inexperienced technician on his team), and I've yet to receive any unexpected charges on an invoice. Yuri doesn't take short cuts (so look elsewhere if you're hoping for a cheap, quick, & partial fix...then call Napora when that inevitably fails). If something isn't worth repairing due to repair cost vs. replacement cost, he'll explain your options and give you the choice. Overall, I'm very happy to have found Napora and strongly recommend them.

I can't recommend Yuri enough for the excellent service he provides. Every time I call, he answers the phone—if he can't, he always follows up with a text. He's reliable and always shows up when he says he will. Not only does he do an outstanding job on furnace repairs and replacements, but he also goes the extra mile by spotting other issues around the house and offering helpful advice and solutions tailored to my needs. When he replaced my furnace, the work was done with professionalism, and the site was spotless afterward. It's clear that he cares about the quality of his work and the customer’s satisfaction. Moving forward, I won’t trust anyone else with my furnace or any other service he offers. I’ll continue calling him for any future needs!

We were pleased. Liked that a person with technical knowledge answers the phone, communication was good, pricing competitive, and someone was able to come out promptly to address a problem that came up after the service call. Would definitely consider using again.

I just wanted to give a big thank you to your team, especially Johnny, for the incredible job on my garden hose value replacement. The pipe close to the valve was blasted 3 years ago, and honestly, i never thought I'd use it again, it was tucked away in the back corner and sealed up, a real pain to get to it. Johnny came out and got it fixed in less than 2 hours. I'm beyond impressed with his skill, and determination. Now I've 2 garden hoses, one on each side of the house to use, which make things so much easier. Amazing job, thank you so much

I recently had the pleasure of working with Napora Heating Cooling Plumbing, and I couldn’t be more satisfied with the service they provided. From start to finish, the team was professional, efficient, and courteous. They handled the work on my air conditioner with great care and expertise, making the entire process smooth and stress-free. The technicians arrived on time, explained everything clearly, and made sure the job was done right. Their attention to detail and commitment to quality really stood out. I also appreciated how respectful they were of my home, leaving everything clean and tidy once the job was complete. Overall, I highly recommend Napora Heating Cooling Plumbing to anyone in need of reliable HVAC or plumbing services. A top-notch experience from a trustworthy company!

This is the best HVAC and plumbing company I’ve worked with. The service is always fast, high quality, and the technicians are incredibly respectful of me and my home. You can tell they take pride in their work and how they treat customers. I’ve been a client for about a year and a half, and Yuri, the owner, always answers the phone himself and has even come out personally for several jobs. It’s rare to find that kind of dedication and consistency.