Boston Equipment Service Co.Inc.

I had one of my A/C units in a tight space break last week. Water was filling up in the tray underneath because of a clogged condensate pipe. BESC came the next day, and repiped the whole thing, and I was very pleased. I have been using them for at least 10 years, and have always been happy with the service. This is my first review, and should have written positively years ago!

I have used Boston equipment service company for all my heating needs for several years now, and they are excellent. Prompt, professional, courteous, and very knowledgeable. Highly recommend.

I called BESC this morning for work on our air conditioning system. Emery (I believe the owner?) and another gentleman came the same day (very happy about that). They did a fantastic job, and they were very polite and courteous. They even tried to keep the sound down as they knew we had a sleeping baby in the other room. Price was reasonable as well. My new go-to HVAC company for sure.

I have used BESC for the past 5 years from initial installation to annual maintenance. Truly appreciate their focus on doing a quality job and being reliable. I would recommend Emre’s team without any hesitation.

Awful company, did not resolve my issue and took payment anyways. They charged me nearly $500 to troubleshoot a system, said they fixed it due to a blocked return and left. Then the issue returned hours later. The issue was not resolved, and they blamed the CUSTOMER!!! for not being available. Didn't realize they needed a babysitter. If you want men and not boys to be working on your furnace, and people who can resolve the problem quickly, go elsewhere. After this whole incident, and him reading my review, he contacted me and threatened to sue me for tarnishing his reputation. Tell me this guys out of business... He should be humiliated accepting compensation without repairing the furnace. And no I don't live in California, and it took me 45 minutes because of traffic for a typical 15 min commute, like no one in the world has been hit with unexpected traffic. What a dolt.

Emre the owner of BESC and his crew are fantastic. They showed up quickly, fixed my heat immediately, and charged me a fair price. Over the decades, I've gone through several HVAC & plumbing companies. Sadly, my favorite HVAC tech & plumber retired, so a year ago, I went back to one of the "bigger" firms, thinking they'd have more techs available for emergencies; unfortunately, when I had problems, they took days and multiple visits to fix the issues — what I assumed was par for the course, pandemic and all. During a recent snowstorm, the heat in one of my units cut out, and temperatures were forecast to drop to single digits. I scrambled trying to get the issue resolved. The son of the big firm diagnosed the problem and told me parts would have to be ordered from Canada — and then he never followed up. I called his company back a few times without resolution. So that's when I called Emre at BESC and explained the problem. Within 2 hours, a BESC tech arrived at my property. It turned out that the other company's diagnosis was incorrect. BESC fixed the heat and charged me hundreds less than what the other company quoted me. BESC's exemplary service really wowed me, and I plan to sign up for their annual maintenance plan for all of my properties — home & business!

The guys at BESC have saved our butts in the middle of hot summer and dead of winter 4 separate times. They've been able to help us out in less than 48 hours. They fix the actual problem and don't try to upsell you on things you don't need. Super honest and great quality work with extremely reasonable pricing. I highly recommend BESC!