Integrity Home Solutions

****Update***** Ac still not fixed. They have been out 7 times now and flooded my garage. Good times!!! Well, I was hoping that after Bay Area Heating and Cooling was bought out by this company I would start to experience some Integrity and Solutions. Unfortunately, I am even more dissastified and can honestly say I wish it was still owned by Bay Area Heating and Cooling. And that is saying A LOT, because Bay Area was the worst. At least they were until Integrity came along. What a joke. I bought a unit from Bay Area 7 years ago that was nothing but problems. I was given a 10 year parts and labor warranty. Integrity took over the company and assured me they would honor the warranty provided by Bay Area. It's been over a week and I am still without AC. No one at this company knows what's going on. No updates, no clue, and no integrity. You can kiss any solutions goodbye. Anytime I call they tell me the parts have to be ordered from the manufacturer but can't even tell me if they have actually been ordered, when they expect them to be ordered, or if they ever will be ordered. What a complete joke?!?! At least when it was Bay Area they would come out and fix this piece of junk AC system. Go somewhere else. I recommend putting ice in a bucket and making your own swamp cooler before you ever consider using this company!

I recently had the pleasure of working with Adam Cox for an AC repair, and I couldn't be more satisfied with the service. From the moment he arrived, Adam was punctual, professional, and courteous. He quickly identified the issue, explained everything clearly, and laid out the best solution without any pressure or upselling. What impressed me most was his attention to detail and the pride he clearly takes in his work. He didn’t just patch things up—he made sure the entire system was running efficiently before he left. Adam also offered practical tips for maintenance to help prevent future issues, which I really appreciated. If you're looking for someone who is honest, highly skilled, and genuinely cares about their work, Adam Cox is the technician to call. I highly recommend him and will definitely reach out again for any future HVAC needs. Outstanding service!

I am leaving this review to hopefully help save someone else from the headache that we went through with this company. My mother-in-law owns a condo with renters and was told she needed a new AC unit by Integrity and had them replace it. Three months later, the tenants complained of the condo not being cool. Integrity came out and charged the unit, but ultimately the freon leaked out again. Integrity then stated that she needed a new line set for $3,800 (including drywall repair) after she had just spent $9,000 on the new unit! They told us it was not included in warranty and that they have different warranty packages (with a line set being included in one). However, she was never presented with all of the warranty packages at the time she purchased the unit. We went back and forth with Integrity, which it was VERY difficult to get ahold of the manager, Michael Nicolau, and sometimes took a couple of days to hear back. We discussed going with another AC company for a second opinion and Michael told us that it would void our manufacturer warranty if we did that. I called the manufacturer directly and found out that was not true, it would only void the 1-year warranty with Integrity which didn’t even cover the line set (assuming that was the actual issue). As you can imagine, we were very frustrated by the situation, so Michael gave us a discount on the line set and we agreed to move forward. The technicians arrived for the line set job and realized that the leak was from a bad solder joint they did when they reconnected the lines for the new unit and fixed it. We talked to the manager, Michael, afterwards as the tenants told us the crew had left and weren’t there that long. Michael stated that his crew didn’t read the notes and just did a repair when they were supposed to replace the whole line set and sounded aggravated. We asked him why they would need to replace the whole line set if they found the leak and repaired it and he didn’t have an answer besides that they were supposed to replace the whole thing. The technicians did the right thing, yet Michael wanted them to replace the whole thing and stated that it was "going to be a teaching moment" for them. Since then, the unit has performed fine, and we have stopped using Integrity Home Solutions. This all happened in February & March of this year. At the end of August, my mother-in-law got a charge of $1,930 from Integrity to her credit card without any notice! When she got ahold of Integrity, they told her it was for the line set. She told them she never got a new line set and had to dispute the charge and get a new credit card number so that they can’t randomly charge her again. We also found out that around the same time they charged her card, they also called our previous tenants from two years ago to try and setup a maintenance visit. This company was bought out by a private equity group, and it is very obvious as they are out to charge you for anything they can. Please, save yourself the headaches, and don’t use Integrity Home Solutions!

AUDLEY was very professional. He came out for warranty work on a OUTDOOR GFI. The outlet failed to trip while he was here. He did not just leave. He disconnected the outlet to make sure all connections were secure. He also advised me on how to secure open outlets that were connected to my outdoor lighting. Advised to not allow water to enter at any point that would cause the outlet to trip. Thanks so much integrity they were out within 24 hours to access their work!

I had an issue where my kitchen faucet would not shut off no matter what I tried. I am not handy and understood I had to call a plumber and after research I found Integrity. When I called to inquire, immediately was meet with great customer service talking with Sierra who was professional but also friendly on the call. She was patient and great to talk to with my issue. I was able to get an appointment same day and was given a reasonable window that worked with my unique schedule. Before the technician showed up I received a text letting me know on their way along with a photo then received a call giving me their ETA. Once Dalton and David arrived they were prompt, friendly, professional and informative. They were also patient with all my questions as I am a brand new homeowner and had a lot of questions to this issue as well potential issues. They were gracious and able to offer advice on my other questions. They also treated my home with respect and kept me informed during the entire process. Also, the price, it was beyond incredible and reasonable. The price was upfront and clear, and honestly, I feel like I underpaid for the services I received. They explained my issue was a clogged filter and explained how I could take care of it if ever happened again. After I joked that no, I would rather hire professionals handle it they were gracious and still explained how I could fix it. I HIGHLY, HIGHLY, HIGHLY, recommend Integrity for your needs. While I don’t want to have an issue in the future that would need their services, there is absolutely no doubt they are the ONLY company I will ever use in the future.

Jason provide excellent emergency service on a Sunday morning! He was polite, timely and took care in our home. We are thankful for the emergency service. Unfortunately, the prices quotes for the replacement system was literally $9000 more expensive than the comparable system we had installed by another local company.

I had an exceptional experience with the AC repair service! Brian Pazanski, the technician, was incredibly knowledgeable and efficient. Within minutes of arrival, he diagnosed the issue with our unit that had stopped working the night before. We're extremely grateful for the prompt and professional service we received. Brian also took the time to explain the benefits of the membership program, which I signed up for on the spot. Thanks to Brian and the team for getting our AC up and running again! 5 stars.