Mac Pros – Apple Premier Partner

If you are going a little crazy with this new world of iOS 26, MacOS 26, iPadOS 26, and the attendant "Apple Intelligence" environment—or if you just think that you feel we've accidentally jumped ahead 8 years into the future after iOS 18 and your device doesn't remember that "I AM me, NOT someone else"... If you're Apple ID is now your Apple Account, but your old device is still logged into your old identity and sitting juices out on your shelf, then these guys are more like your go go-to voices of reason, therapists to see you through to the solid ground of the future, even while half of you is still a little lost worrying in the past. You're here now, so don't waste any more time being divided over it. Trust me, I know. Head over to Mac Pros, and trust your experience to them. They know what you'll need, and they'll carry you and your device(s) through to a better future than any of us have yet imagined. Sounds sappy, I know. But all I can say is that I'm being as literally honest as I can be after seeing what 'corrosion' looks like from the inside. Have fun, love! Patience, acceptance, gratitude. These will get you through and are more valuable than any one repair will ever be!

My daughter’s iPod touch (7th gen) was not holding a charge and needed to be looked at. I reached out to Apple Support chat as I live in rural Iowa without an Apple Store. They guided me to Mac Pros in Sioux Falls. I made the drive there after making a quick and easy appointment and upon arriving was greeted by Michael. Michael made it easy and walked me through the process. We determined it would need to be sent out for repair. He walked me through the process and I left it in their care. 5 days later I received a phone call that it was ready for pickup. The employee Chris helped me through the process and quickly took care of everything for me. The process was quick, painless, and I highly recommend this location. I was worried it would be the end of this iPod as they don’t make them anymore, but I’m relieved that the repair process was made seamless through MacPros. Thanks again Michael and Chris!

One word, amazing! From Ron to Allen and the whole team. They were professional, quick, and very helpful! They quickly repaired my phone in less than 2 hours. Would recommend them to anyone for an apple repair. Thanks again!

Christopher was awesome! Needed help and he was very helpful, informative, professional, considerate of my lack of knowledge and so efficient! I was in and out in 20 minutes. Problem solved! Highly recommend Mac Pro Sioux Falls and Christopher! Thanks!

Customer service was horrible and staff acted like they didn’t want to do their job. My phone was dropped in a foot of water for a very brief amount of time. The phone continued to work for hours with no issues. Once the battery died, I attempted to charge it. The phone vibrated like normal, attempted to turn on with the apple logo and then nothing. My wireless charger showed that the phone was charging but no attempt made would get the device to turn on. I brought the phone in the next day so Mac pros explaining what happened. I made it very clear that I did not care about the phone itself, I just wanted my 200gb of pictures/videos as I did not have it backed to iCloud (my fault). 2 men talked to me, while arguing with each other about costs of services at time. I was offered to send my phone into the professionals who deal with water damage and fire restoration. Was originally told it was free to send to these ppl and they would charge up to 4k if they could access my photos/videos. Then the other guy said "it’s not free. Hasn’t been for over a year". I asked if there was any chance the screen was just bad. They said "water damage is catastrophic to phones so it’s unlikely". I asked if there is a chance the phone could dry out enough for it to turn on quick to transfer the data. Was told maybe. I literally was open to doing anything as I had my children’s pictures that I wanted to save. I was there maybe 30 minutes before I was desperate and had to ask them to simply try to get the phone to turn on by doing their tech job. Prior to this point, not a single person had even touched my phone. They seemed annoyed with me. One guy told the other guy to "just plug it into that monitor" as he pointed to a random computer And then walked away. The other guy grabbed my phone and didn’t seem to know what to do so he followed the other guy. They both went into a back room, seemingly frustrated with me for asking them to simply try, and within 5 minutes I was receiving texts on my Apple Watch.. showing that they had my phone on. I was so close to losing 200 gb of pictures and videos or about to drop an insane amount of money for something that took them 5 minutes to do. And turns out, it was just the screen that went out. In the end, I got my pictures/videos and I’m thankful for that. But the process was awful and the customer service/willingness to work could have been significantly better.

There is a reason these guys are rated 3.8 / 5 stars. Avoid these guys and take your business to MacDoctors. I chose themto replace my iphone battery as they were the closest authorized apple business not named Best Buy to me. Was hoping for a professional experience since it was a 65 mile one way trip for me. Confirmed they had a battery in-stock before scheduling the service appointment. Apple Support claims these places do not need your password or passcode, these guys did. A 2-hour service turned into 2+ days and 2 extra hours out of my way, plus gas money to retrieve the phone after they broke the screen while opening it up to replace the battery. But hey, the checkout guy joked that they threw in a free screen protector and then acted like replacing the screen was a generous gift from them. The one they broke. Email receipts from them show the my total service fee was $89.They tacked on an extra $20 for labor plus tax = $115. When asked about the incident, I was told the screen breaking is part of the process. No discount given for the inconvenience on my end. Easy appointment scheduling and nice automated email system to communicate updates.Terrible customer service with employees who act like they know it all along with deceptive pricing and process. Go to MacDoctors, they're rated 4.7 / 5.

AT&T tech recommend MacPros. I can see why! Got there at 430 ran some stuff said it should be done by 6… it took them a titch longer but I am impressed they stayed late on a Friday evening to fix my phone!! Super nice people!!!