McCandless Truck Center

Left my truck at the McCandless for a repair. All my valuables were stolen, the truck was completely emptied while in their custody. When I spoke to their service manager Bill Norman to report the issue, he was dismissive and unprofessional, offering no resolution or accountability. Extremely disappointed with their lack of care and responsibility!

They say God sends you 600,000 angels per day and you should use them..Art in the Service Dept is definitely the angel God sent me..Went out of his way to locate parts and get me going on a Saturday so I wouldn't have to wait until Monday to get truck repaired.. Thanks Art , really appreciate your service

They had my truck for a week after it was having some transmission issues, in that time they fixed an unrelated engine light, as well as some recalls, which I appreciate. However what I don’t appreciate is that when I picked up my truck after it was done, literally round the corner from their shop, flashing engine lights, and an error message saying "check transmission" after which my truck could no longer shift higher than 4th gear. Not fixing the issue the truck was brought in for, even after a full week, and after being led to believe it had been fixed was really disappointing. After that my fleet managers insisted I take it to a different shop, and based on my experience, I have to agree that’s the best thing to do

I was a vendor who was visiting their dealership to pick up parts and what I witnessed shocked me very badly. The gentleman at the parts counter were sexually harassing a female coworker that worked for McCandless and what surprised me is they were doing it in front of a stranger and she was taking it from them. It appears that this is a very lowlife business and that the male employees feel that they can get away with going after female employees. I wonder how many other women have had issues at this company.

Wow! What an amazing experience at McCandless Truck Center. My husband and I came here for help right after Memorial Day. Most truck centers were shorthanded and we were indirectly turned away due to short staff and no availability for walk-ins unless we had a prior appointment three weeks earlier! My husband, not wanting to have to wait until the weekend to get our main truck repaired, suggested we visit McCandless and find out for ourselves if other reviewer's experiences were as good as they said they were. We had our truck towed to the center and we were greeted by the amazing staff as soon as we walked in. Albert was incredible! He was very patient and allowed us to explain how our truck had broken down and how we're currently overwhelmed with a new team of drivers and one of our main shippers rushing us to make our next delivery or canceling not just the current delivery with us but the next one as well. My husband owns several companies and is highly requested when there is a need to expedite freight so having a truck break down in the middle of a thunderstorm, Memorial Day weekend was not ideal. Albert immediately empathized with our circumstance and squeezed us into today's schedule. He walked us through what repairs are actually needed, didn't upsell us on the costs for the parts, and advised he'll do his best to get us back on the road this evening. We appreciated how fairly Albert treated us and were blown away by how dedicated he is to servicing all customers when he could have easily decided that he didn't want to work longer today and just gave us a card and told us to come this weekend. This is the second time that Albert has saved the day and our business relationships. If anyone has been experienced an unforeseen situation like ours or is looking for a top-quality company to purchase their next truck, trailer, or parts, PLEASE come here. The front desk and technicians all provide the best communication and service. Albert has consistently been reliable, knowledgeable, and easy to do business with. Albert was straight to the point, won't waste your time, and goes above and beyond for all customers even on a busy day after a holiday.

The best service in the world! Albert Juarez provided AMAZING service. As an owner operator, the upkeep on all of commercial trucks is vital to my business. Having to wait on parts can take weeks! Albert wouldn’t let that happen. He went above and beyond to order the part I needed for one of my trucks and completed the labor in less than 24 hours. I have never received this level of customer service from someone who is knowledgeable and jumps in to get the job done. If anyone is looking for a company to complete their repairs, McCandless Truck Center is your BEST option and be sure to ask for Albert!

Muy bueno el trabajo que el que realizan