Momentum Solar - Austin

This sales person was not honest about hidden fees. They are charging us $8000 to dismantle and reinstall the panels. The sales rep did not give us a voucher nor did he ever discuss the free voucher to remove and replace. I wish I could give theses panels back. It’s not cost effective when it come to you having to repair your roof. This cost should be cheaper than $8000! Customer service is horrible, they only communicate with you via email, you can never talk to a person. I would never recommend this fraudulent company to anyone not even my worst enemy.

If you’re thinking of getting solar panels with them our advice to you is DONT. Terrible costumer service. They are kind and nice…in doing absolutely nothing to help you. My husband Danny and I have been attempting to sell our house in Garland Texas for which we have solar panels. We have called and emailed an exhausting number of times trying to get a roof repair from a leak from IMPROPER installation. We get told we can get someone scheduled in 2 weeks then when nothing has been done…they say they are pausing roof repairs. All this to say, our closing date has been pushed due to their lack of urgency in getting this done. We were going to get solar panels at our new address but after this tiring process of getting brushed off we will never do business with momentum solar ever again!

I got my panels in May of 2019. I never received a contract, but was told by my sales guy that I would get a one time free removal of my panels to have roof work done then momentum would come back and put the panels back on. Also I would received a voucher to file with my taxes so I could lower my payments on my panels to 165.00 month instead of paying 221.05 a month. That never happened. Momentum lied to me and cheated me. I called them the other day because my roof needs to be replaced and they are not going to hold up to what they told me about the one time removal. I asked them for a copy of my contract and they told me they could not find one. I waited a few weeks and called back and asked again for a copy of my contract and within minutes they emailed me a copy. I looked at it and the signature was not my signature and the initials that someone put on the paper were not how I write my initials. They are committing fraud.

We’ve had our solar panel system for a little over 3 months now and we’re very happy with the product and company. James Garbo was our salesman and he was crystal clear on the technology, process and pricing. The crew who did the installation was incredibly polite and informative on the process, how long it’d take to install and how it all worked. They also kept their work area and our attic clean. Momentum took care of all the HOA and city documentation and will keep you in the loop on approvals. The Momentum app you use to monitor your solar energy production is easy to use. If you’re serious about getting a solar panel system give these guys a call, you won’t regret it.

I contracted with Momentum Solar in 2021. The Momentum representative(Mathew) whom I signed the contract with told me that I will receive a 500$ sign on bonus within a month of panels installation. 6 months passed and I didn’t get any bonus. I called Mathew the representative and he told me he is no more with Momentum Solar and I have to call the customer service. When I called the customer service probably 4 or 5 times, they told me the bonus didn’t exist meaning that the representative had lied to me. Secondly 3-4 months after the installation, my garage roof started to leak pretty bad. I called Momentum every day 2-3 times for almost 4-5 weeks to send someone to fix my leak. They finally sent someone after 5 weeks and removed the panels and fixed the leak. The panels were sitting in my garage for 3 months and I was again calling them every day to come and reinstall them. The customer service was always saying that they are new in Texas didn’t have enough staffing. Again this year in 2024 my bedroom started to leak very bad and I sent Momentum Solar the videos and pictures of the leak and called them every day 3-4 times for 4 weeks to fix my roof and they were still saying they have very limited service in Austin and it takes time for them to come and even one of the customer service representatives told me I have to wait till the bedroom roof caves. Finally they came and they made excuses and said they are unable to fix the leak even though it was under the panels. I finally talked to a roofing company to come and inspect my roof and and the inspector after inspection of my roof told me that most damage was caused by the panels installer and they did a pretty bad job. and now I have to replace my roof. they told me that I have to replace my roof. When I called Momentum Solar to remove the panels so that the roofing company can replace my roof, they demanded that I should pay them 5570$ in order to remove and reinstall the panels. To be honest, Momentum Solar is not worth of even one star. Please avoid using their services and I am going to report them to the licensing department and want to cancel my contract with them. I am not going to pay them if they have no services to deliver for me.

Momentum solar changed their name to Home Solar incentives to avoid taking responsibility for their bad reviews. I had a great experience with the sale and install but after install support is basically non existent. The "customer service" is basically non-existent. After 5 years I have pieces falling off my roof. The system doesn't produce what they said it would, not has it ever. I've been waiting 3 months for someone to schedule the removal. Over 3 months of waiting just to have me schedule something, no joke! I love solar and it's better than having a higher power bill that keeps going up, but come on. And clearly you don't aim to do better because you changed your name on Google!

The sales people will always oversell the actual production of the panels. Whatever they recommend, add 20-30% more. After 3 years, I have only had a couple months of $0 electric bills (and I run my AC at 78). I've contacted them multiple times to see if I could have more panels added and they don't respond. With the recent hail storm I'm going to have my roof replaced so we'll see how that goes.