Natal's Air Conditioning, Plumbing & Electrical

From the moment I contacted Amaral’s, I knew this would be a great experience. Karen helped schedule the service. She was kind, affable and accommodating. I didn’t need weekend service and she scheduled the first morning appointment for Monday. Nidal is as here as I was getting my daughter off to school and offered to come back after I did. Nidal was friendly and explained the issue. He quickly replaced the thermostat and ordered a part to be put in later. It was truly a pleasure to deal with Natal’s from start to finish and I wouldn’t dream of contacting anyone else for future repairs. 10/10

Aaron, my technician, was very efficient and straightforward. I appreciated his honesty and thorough assessment including photos, demonstrating how the prior AC service did some shoddy work. I wish I could have gone with them further than an initial diagnostic. I called two days later to get the quote on the repair and to discuss options. Customer service was nice, but I wasn’t able to talk with anyone. I had time to show this quote to a friend. Natal’s pricing including their annual service agreement versus without was still $1k+(!) more than another local AC company that is not highly automated (no texting, no Apple Pay) and was able to come out and replace my compressor within 24 hours of confirming this was the best approach to get the 9 yr old unit running again.

Our technician Jill provided great customer service. She was on time and efficient. My disappointment is with the price. I chose Natal's because they are visible in my community, are easy to schedule with, and I have worked with them before. I even have a monthly plan with them to make services more affordable. This month I had my dryer vent cleaned. 10 ft. straight up through the attic was $327. 15 mins. of work, no complications or blockages, Not a complex job. This price was including a $50 discount AND the discount from my monthly paid plan. I really should have gone with the cheaper quotes and would have saved well over a $100.

I have been very happy since switching to Natal’s from another major HVAC company in New Orleans. TJ was very thorough in his regular maintenance inspection, explained any issues well, and found issues that previous inspectors did not. Thankfully we caught a problem that would’ve turned into a major potential mold/mildew problem but is a relatively easy fix now. He was very kind and courteous and a pleasure to work with. The membership is definitely worth the investment on your home. Highly recommend.

No one likes calling a business after hours for a service call, but I can assure you it was money well spent! My air conditioner went out and Fernando was able to advise me that it was not the air conditioner, but the electrical. It was an easy fix, and he was very knowledgeable about what needed to be done! Natal‘s is a company that I will be willing to call in the future should I need help with the house.

Travis was very professional and arrived on time. He fixed my electrical problem efficiently and the cost was reasonable. We signed up for a membership with Natal's and are relieved to have reliable service when we need maintenance on our home.

The technician from Natals was extremely helpful. He walked me through his troubleshooting steps and checks. He sensed I was a first time home owner and was curious on how to do things myself. I learned a lot from his visit, and he was very thorough. He told me proper checks to do at recommended frequencies. We found my capacitor was a little weak, and he recommended buying a spare to have on hand for an emergency. Most folks would’ve tried to have the client replace it right there and then for the extra money. This clearly isn’t the case with Natals. They show up to do the right thing and help out the clients. Also, we walked out my duct system to discuss some larger improvement projects. He had a great attitude to scope this out and educate me more on the needed flow rates and codes. I plan on using them more in the future.