Pacific Air Heating and Air Conditioning, Inc.

The install for a new heat pump was seamless! I've never had a heat pump so it was a learning curve. Starting with Randy (sales rep) and ending with Phil (lead for the crew), they walked me through everything. Teresa kept me informed. The crew was professional and efficient. Pacific Air serviced my old furnace about 7 months ago and that was a perfect introduction to the company. I highly recommend Pacific Air! No need for comparisons...they are the best!

I recently had the pleasure of speaking with Teresa, and I can’t say enough good things about her! She’s an excellent receptionist who truly knows how to take care of customers. From the moment she answered the phone, she was friendly, patient, and professional. I was dealing with an issue, and Teresa went above and beyond to help get everything sorted out. She listened carefully to my concerns, communicated clearly, and made sure I got the answers I needed. She stayed calm and kind the entire time, even when things got complicated. It’s rare to find someone who genuinely cares about providing great service, but Teresa definitely does. She made the whole experience stress-free and handled the situation better than anyone I’ve dealt with in a long time. If every business had someone like Teresa at the front desk, customer service would be a lot better everywhere. She’s a true asset to her company

Matt did a great job with our annual service on our heater. I appreciated that he took the time to explain what he was doing. We bought the house last year so I appreciated getting to know more about a system that is new to me.

Matt was our tech and he did a great job. He serviced everything thoroughly and quickly. He also did a great job cleaning off the outdoor unit. It looks great now. Would definitely use their service again.

Shout out to Matt, who did our annual furnace check-up, for doing a great job! Matt was very professional, thorough and friendly. We have only used Pacific Air to service our furnace and would highly recommend them. Thank you Matt and Pacific Air!

I’ve been coming here for a while, and every time I’m greeted by Teresa at the front desk or over the phone, I’m reminded why I keep coming back. She’s always professional, friendly, and genuinely cares about making every visit smooth and welcoming. Teresa goes above and beyond to help with scheduling, questions, and even remembers returning customers by name. It’s rare to find that kind of consistent, personable service these days, she truly sets the standard for great customer care.

Just wanted to give a big shout out and thank you to Matt, who came out yesterday and serviced our furnace and repaired our AC unit. Matt was extremely friendly from start to end, was accommodating to me following him around and watching him work, took the time to explain what he was cleaning/checking while providing feedback on what looked good (or didn't), what the readings were, etc. Matt definitely gave the impression that he valued my wife and I as a customer. We have always had pleasant experiences with this company and this was top notch. Thanks again Matt !