Pipe Wrench Plumbing, Heating & Cooling

We scheduled with Pipe Wrench to replace our main water line from the street to the house. We talked extensively with Kyler regarding the job that would involve the use of a non-destructive boring technique. When that didn’t work, the job was modified to digging a trench through our yard without anyone seeking our approval for the change order. Not only are we understandably frustrated by the damage and lack of communication. They did considerable damage to the root system of a tree that will most certainly result in tree death. Again, we were not contacted regarding the change order and had no intentions of saying yes to digging up our yard. Such a disappointment.

Very professional serviceman explained everything in detail. We called for a water heater maintenance check but he walked the whole property, took multiple photos, and ran a chemical test on the tap water. We will definitely use again in the future

My toilet was clogged so I started to call around to get estimates. The first 2 places I called said they charge $69 and $79 just to come out and give estimates. Then if I want to proceed with the job they apply it towards the job. I asked both places how much to unclog the toilet and they told me they don't know how much they charge. Wilson Brothers Plumbing was one who charges $79 just to come out but don't know how much they charge for running an auger through the toilet. When I called Pipe Wrench and told them my toilet was clogged they told me they have a $99 special the unclog toilets. They came out and checked what type of pipes I have. The technician also checked my water pressure and told me it was excellent. Then the technician Kellan Weleski ran an auger in the toilet and had it unclogged in less than 3 minutes. He also gave me 3 options before proceeding with the job but did not pressure me into anything. He offered me a price to replace the toilet. He offered me a maintenance plan. Then lastly the special price to unclog the toilet. Kellan Weleski was very professional and did a great job. I would definitely want him to come back for future repairs. I would also recommend Pipe Wrench Plumbing for your plumbing needs.

Matt helped us with a smile! We were living in a pool of water & he fixed our situation easily & with a sweet attitude! We’ve worked with Piper wrench before and they do excellent work. It might be a little more, but it’s worth it because you don’t have to have people come back and fix it again and again.! We had had an experience where a company sabotage our air conditioner On purpose so we know how valuable it is to have trustworthy people like pipe wrench thank you Matt!

Austin W. at Pipe Wrench is awesome! Always very thorough! Explains everything clearly, provides great advice, and really goes above the standard always! The quality and craftsmanship of his work, stands the test of time (previous work performed by Austin). Definitely recommend Pipe Wrench Plumbing, Heating, & Cooling. Highly recommend Austin W. for exemplary customer experience!

This company was referred to me by a friend. I’m so happy with the results. Kellan gave great customer service and was knowledgeable about the repairs. They were here when they said they would be and didn’t waste my time trying to sell me something. Thank you Kellan W. Will def use again and highly recommend.

Got a water heater replacement quote from these scam artists a few weeks ago. I guess maybe they are dependent on ripping off desperate people who are dumb enough to take the first quote but please tell me how you justify a $4300 quote for a 50 gallon water heater and pressure relief valve replacement ?? When Lowe’s came out and did the EXACT same job for $1700.00? When I questioned the tech why it was so much he actually had the nerve to tell me , " well Pipewrench has over 80 employees and we have great benefits that the company has to pay for and also all the advertising that they do ". Seriously. That was HIS words , not mine. So just remember when you see those $4k a month billboards all over Knoxville , if you use these guys , you are the one paying for their ads.