Public Storage

Stolen items! During a recent visit to my unit, I noticed that items had been stolen out of my unit and I'm pretty sure this was an inside job. When I notified the attendant she didn't seem to care our have any sense of urgency about looking into the matter, just casually referred me to the insurance company.

Do not trust your items here!! The have bait and switch pricing, they will avoid any help and the are not responsive forcing you to spend hours trying to get help from corporate. To get through to a operator you will need to call from a different number then request sales and then have them transfer you to customer service. They will redirect you to the local manger which will put you on the same endless nightmare. This place is being run by people you don't care. If they don't care about doing right business they will certainly not care about your items. As of today there have reports of theft and multiple break ins. I agree if they don[[t trap you by monthly pricing increases they will just disappear. Apparently the cameras don't seem to work or or unable to provide criminal activity documentation. BEWARE!! I thought they were nice to, it is just a mask!!!

Morgana was fantastic! Call center rep I initially spoke with was horrible but Morgana went above and beyond, made us feel comfortable. She was very patient and took her time explaining everything, answering all our questions, showing us several units, etc

Been sitting outside for 30 mins and no one in office while business hours are happening. I even booked an appointment. This is not a good way to start off services.

*** UPDATE*** Wanted to update my review. The property manager was relocated so I am sorry for the people at a new location that has to deal with her. Her name is Cory. What I can happily say now is that Gabby is now at this location and is absolutely wonderful!! She is very very helpful and has great follow up skills. Very thankful!! Absolutely horrible customer service!! Property manager is never onsite. No calls returned. The one interaction I had with property manager was extremely unprofessional on their part!! Buyer beware!!

I’ve stored my belongings here for about 2 years and have had 3 storages at one point, over the weekend I moved out and it was bittersweet. The staff here have been so excellent. There is one I forgot her name she has a short hair cut and an animal lover she’s been there throughout my time storing my items she was amazing. Today Jay helped me as I closed out my storage and answered all my questions before I even asked them confirming that I did everything correct when I moved out online through the app. He was awesome! The storages are clean, safe and cool. Carts were always available and I had no safety concerns or worry about my personal belongings. I moved 35 minutes away and there was a storage less than a mile away from me but I trusted this storage to keep my items safe and didn’t mind the drive when needed. Thank you Hwy 281 Public Storage!

DO NOT rent from this storage facility. They have employees from the inside stealing all over the property. I have been a customer for five years, and just recently had my storage broken into with many items stolen. It is very evident this is internal. I never post reviews but felt this was necessary for others.