Sam's Club Tire & Battery

Huge thanks to Frank! He gives by far the best customer service! There was a mix up with our tire instalation, it was not his fault, never the less he took the blame and made it right. He is so patient and kind with every customer. We were there for a while and there was one not so kind customer and even with her he was still so kind and polite! I was very impressed and thankful for his wonderful customer service skills!! Keep up the great work Frank you are appreciated!

Called couple days ago talked to a nice gentleman, order some tires and recieved the call that they are in yesturday, but was told to call back today 05/20/2021 to make an apt to come in. Called and they said they are doing invintory and not taking any cars. Doesn't make sense, ive worked in retail and know you still have to do your job while doing inventory. Communication with every employee is really lacking on what to tell the customer. I took a half day from work to get this done. Very frustrating. I had try calling back because i wanted to order 2 more tires, but phone just keeps ringing. There tire and battery center just isnt the same as it used to be back in the day. Very disappointing!

called at 5:15 for tire department and after a lengthy hold a very snotty woman said "um no they close at 4" then hung up. ( note google has their hours untill 7 pm" i called a second location and was directed to india who said they should all be open till 6. and even though they had the tire i needed he said i would have to pick it up tomorrow even after i said i just needed the tire and id put it on myself. he said no same day service. which i found odd because 2 weeks ago a VERY nice gentleman at a different location did exactly the same thing in 20 minutes just before they closed. he was so nice to do this because he was also training someone and i did come very late in the day. he is actually the reason i was going to buy more from sams club but i wont be doing business with them unless it is the one the man who was actually nice, works at

Service could have faster.THEY had only 1 car there when I pulled in the stall. 2 ppl working in shop I called them b4 I took my car. They close the tire shop @ 7PM but the guy told me they would take the last car @5PM...

The services was magnificent! Those great employees in the tire department are super professional and kind, it made my day feeling really good to being apart of Sam's family members!!!

The best customer service I have jad in a long Time.

The gentlemen were VERY polite..honest and VERY helpful. THANK YOU