Snelling Heating Cooling and Electrical

I contacted Snelling Co to provide a quote to replace my 37 year old boiler, hot water heater and an infill heat zone in my home.. Brayden arrived at my home, analyzed my existing system and devised a plan to replace the aging equipment with a 95% efficient wall hung boiler. He allowed me to modify the plan and I had a quote in a matter of days. Snelling stocks all the equipment and they scheduled a 3 day install that was convenient for us. The entire job was done with no inconvenience for us at all. I have worked in the construction industry most of my life and the staff at Snelling are knowledgeable, courteous, professional and reasonably priced. I’m still impressed and highly recommend them ! Thanks for a great experience

I am so thankful I went with Snelling to solve my heating and cooling issues. I called to ask about heatpumps and my options for making my 100-year-old home less of an icebox/sauna upstairs. Brayden explained my options and the caveats to heat pumps... that they're great, but in our climate may need extra support. He took the time to explain the science of airflow through a home and identified the fact that my existing ductwork was basically working against those principles. I got the ductwork reconfigured and a new heatpump as well to support things and can already tell the different. This was a worthwhile investment... not just because it works but also because I know this team... Brayden, plus installers Frank, Ethan, Kan and William... and electrician Mike... all came together to make things function better for my home. They were respectful of my space, patient with my questions, and truly went above and beyond to accommodate my plans for future renovations. I'm so pleased. Thanks guys!

At a time when HVAC companies feel more like salesmen, Snelling steps in and brings you back to reality. I had the absolute best experience working with Brayden and the installation crew here. They did amazing work with my new boiler & water heater replacement, even going above and beyond to do some extra minor electrical work at the time that wasn't included in the quote, just because they had the time and capability for it.

The tech broke my boiler and I literally overheard him teaching his trainee how to lie to me about it. Amazing. My boiler was turning on but not functioning properly. The tech came out with a trainee and did an assessment. I heard him explaining to his trainee how to mislead customers if you break something on their property, explaining "if it's close to broken then it's not your fault, so just tell them their such and such needs replacing." Then, the tech told me that I needed a $3,000 repair, or a full replacement, and he'd recommend the second one. After he left I discovered my boiler would no longer turn on at all. Funny how he didn't mention this to me. I called them to see if they had disabled the boiler somehow. I was transferred to a person who was NOT the tech, who immediately was on the defensive. I asked if the tech had turned something off or broke something. He immediately said "well sounds like it was already broken if it wasn't heating." I said "well now it doesn't turn on at all." He immediately started asking if specific parts were working/not working. I said I don't know, I'm not a mechanic, but it's not turning on now and your tech didn't mention anything. He said well, he wasn't there so he doesn't know anything, but if it's already broken then he didn't do anything wrong. Honestly disgusted.

Very impressed with quality of service and professionalism. Alex Westrum did a thorough job of estimating what was needed for our new furnace, and we're very satisfied with the results!

Although my house is cool on hot days and I now have a shiney new furnace, I cannot recommend working with this company. From a salesman who is not transparent to an owner who is not well-versed in the business to installers who are friendly but not working as a team, this company has some serious problems. The one bright spot was the master electrician, Joe Mahowald, who listened politely, explained succinctly when I needed correction, and both gave and received apologies when appropriate. If it were my company, I’d put him in charge of staff development.

It's been a few months since we've had our heat pump, hot water heater and new furnace installed so I apologize for not remembering names. Our salesman was awesome, he had prior experience in the field which was a huge bonus. He was very kind and patient. The installation guys were amazing as well, on time, extremely helpful, talked us through everything. We were lucky to get the perfect crew and everything has worked great.