Best Buy

I'm giving 5 stars because of the experience I had last night at this Best Buy. I was searching for a new laptop and was uncertain of which to buy and had dozens of questions. The sales rep Corey H. did a fantastic job of helping me. He was patient and kind and graciously answered all of my questions. He did his best to help me find the exact laptop I needed and also went out of his way to help me save money. I can't say enough good things about Corey H. I highly recommend this Best Buy and Corey H.

This location is shady. Went to buy a larger TV today in the tv section and sales rep (grey Sony shirt)wanted me not to pay for delivery and install, but wanted me to pay him directly so he could do it after his shift. Said it was "what they do all the time". Sounds to me like they are skimming off of Best Buy’s dollars.

I visited this location to purchase batteries for my iPad. I was having difficulty with my keyboard. I entered the store to get assistance at the Geek Squad. I initially saw BJ . He was rude and dismissive. I was then greeted by Corey Hall who gladly assisted me with finding the batteries, changing them and connecting the keyboard to my device WITH A PLEASANT smile. (Let me add this was close to time for him to get off work for the day.) Corey's positive attitude was an added bonus to my BEST BUY with him. Thank you for being kind. I hope the Geek Squad representative can receive a sprinkle of your positivity.

This review is for everyone except Darius at the Geek Squad. Darius is good people. We dropped a computer off over a month ago for a simple mouse repair. The issue had been there since the computer was purchased 4 months ago. It was sent off for repairs. When we checked the tracking at the 2 week mark, it was still sitting at FedEx in Birmingham. We called the store, they told us that it wasn't their problem and to call FedEx. Since the package belonged to Best Buy, FedEx couldn't help us. We got the run around for 3 days over getting the computer back. On day 2, we requested that FedEx be contacted and the computer be returned to the Best Buy, that repairs were no longer authorized, and that we just wanted the device back. When they still didn't I filed a police reporting that the device was stolen. Then, on day 3, they submitted a form to FedEx who then sent the computer off for repairs. Two more weeks passed when we were notified the computer couldn't be repaired. We contacted the Best Buy store who told us that the computer we had costs more now so we'd have to pay the difference. We went back and forth for over an hour about how they had lost the device, sent it off instead of getting it back, and then refused to actually replace it. The store manager finally understood that this was going to become a legal issue and is sending a replacement to our home address and a USB with our backup. We cancelled our Best Buy Total and will never do business with Best Buy again.

Nathan was absolutely amazing! He helped me get everything I needed in one place to feel confident and succeed at work. What really stood out was how informed and educated he was — not just about the product, but also the technologies behind it. He took the time to walk me through everything, answered all my questions with clarity, and truly made the biggest difference. Thanks to Nathan, I felt supported, prepared, and empowered. Can’t recommend him enough!

Spoke to customer service about exchange Ram that failed and was told that I could go in store to get a replacement as long as it’s close to the 15 day mark. Spoke to the team and was told that I would have to get a $50 membership to get the exchange. So you want me to spend half the price of the ram on your membership so you can give me non damaged merchandise? Very unprofessional The reason it passed 15 days is because of troubleshooting and ordering Motherboard. Memtest86 for the ram and failed BOTH rams. One is a mistake- two becomes outrageous. CORSAIR VENGEANCE RGB DDR5 32

Michael was the by far the best, BEST BUY employee I have ever experienced. Other employees said that the used item I was looking for, was not in the store. But he was determined to find it. And find it, he did. He let us pull it out and look at it. Great experience. It was missing the box, so I don’t fault the other guys for not seeing it.