CDE Lightband Office

It's taken me a while but I'm finally getting around to sharing my CDE story! Back in August I went to Florida for a few days leaving my partner at home to take care of our cats. The night before I was to come home our internet went out. My partner is not on the account and this was unacceptable so he called me hoping I could help. I wasn't sure what I could do about it being 500 miles away but I told him I'd try. It was going on 10:00 pm, and with very little hope, I went ahead and called CDE customer service anyway. "Kim" answered the call and I'm telling you, hands down this girl was THE BEST customer service rep I have EVER talked to. I mean that. She patiently waited while I borrowed another cell phone to call my partner on. I had each of them on speaker phone so they could communicate while I listened. The call was at least an hour long and after going through all the steps, Kim determined the issue was not fixable over the phone. We needed a new equipment and a service tech would have to come out. Unfortunately, the next available appointment was like 10 days away. HOWEVER, Kim flagged the issue as urgent priority or whatever and got us an appointment THE NEXT DAY! By the time I got back home, our new equipment had been installed, the internet was up and running and everything was back to normal. My only regret was not getting Kim's last name or her supervisor's name so I could let them know how great she was! So...if anyone knows a CSR at CDE named "Kim" please let her boss know how much I appreciated her that night and she deserves a raise!!

Stayed in Clarksville for a year, the service we received was fine, but the customer service certainly has room for improvement. Any time I reached out for an issue, the representatives were cold and not pleasant to speak with. I called in advance to have my service canceled and spoke politely, stating my name, and the date I need the services canceled. The representative rudely asked what the address was, so I provided my address as requested. The representative asked for my name again, so I stated my name as maybe they didn't hear me the first time. But they asked again. I said my name for a third time, so the representative then said, "but what is YOUR name", firmly, nearly disrespectfully, so I repeated firmly for a fourth time what my name is. I don't know what that was about, but every moment I've spoken to customer service from CDE it has been a pretty bad experience.

Just Awful company for the inefficient communications and borderline discriminatory policies. After hearing I needed a $700deposit on a new start up business account application, it has been a nightmare. They screwed up my balance and didnt charge for my deposit makkng it impossible to pay. Had to call in several times and direct the staff as to what they need to do, thus making my experience a 10/10difficult- and now I received a somewhat threatening letter that stated these accounting or clerical errors were in fact enough they could instill another large deposit but for my already existing personal account now?!! What in the world is this legal??--I will be complaining to BBB about this type of treatment. As a consumer, they are completely lost in how they conduct business. Never admitted to a failure on their end, and shifted blame on me. Horrible company abusing the disadvantage population. They should be ashamed and get a clue they are the problem

Darius was excellent. Customer service was perfect. Give this man a well deserved raise. Helped connect my devices and was very quick and friendly through out the whole install.

I can see why this place has horrible reviews. Called in to tell them my father passed away unexpectedly and wanted to keep his electric going for now. This woman had absolutely no compassion gave me a total run around about how to keep his electric on talked like a robot and never once said anything like " I'm sorry for your loss" . It's sad how human beings have become now a days. Especially working customer service. Hope someone is nicer to her when she experiences losing a parent or someone she loves.

Maybe it’s just a case of ignorance since I don’t know anything about meter reading, but I don’t believe that them reading my meter on the date I disconnected my service resulted in me getting charged over $100 a month ( does it take 33 days to read a meter) after I PCS’d out the country when all my bills for 3-4 months prior were less. And since service members in the area don’t have a choice but to use them depending on the property they move in to, Ft Campbell should probably pay more attention to their questionable practices that often harm their Soldiers. Now I see why their rating is so low (just added a star so it would post).

The worst internet I have ever had. Daily my router goes out, I have called into tech support on multiple occasions and get told they will call me back and never is it resolved. I would never recommend anyone to get this internet service.