Sunrun Solar

BEWARE: Avoid SunRun for your solar panel installation at all costs! If I had done thorough research on this highly unethical company, I would never have chosen SunRun for my solar needs. Their 1.4-star rating on Yelp and numerous negative reviews at the Better Business Bureau would have been a clear red flag. Please read this carefully to understand why. The first warning sign should have been their contract, which discourages any lawsuits against them. However, a trusted acquaintance recommended them, so we proceeded with SunRun. Immediately after installation, we noticed a section of our home—from the front to the west side—lost power. Upon contacting SunRun, they claimed they would only send an electrician if we could prove the issue was their fault. We hired our own electrician, who discovered that the connectors used during installation were poorly done, and also one wire was poorly seated in one of the breakers causing the problem. At that point, our panels weren’t even connected to Xcel Energy. When we informed SunRun, their customer service representative, Netika, acknowledged the issue and assured us we’d be refunded for the electrician’s cost by check sent to our home. Despite this promise, we have not received any reimbursement, even though this incident occurred on November 19, 2024. When we switched to SunRun in December, new problems arose. Our ceiling fan and front porch lights began flickering—an issue we had never experienced in the two years we lived in the house. A technician was sent to inspect the problem but couldn’t identify the cause, stating his supervisor would follow up. Days later, the technician texted that his supervisor insisted we provide proof SunRun was at fault before they’d take any action. Once again, we’re left to cover the costs of hiring another electrician. To make matters worse, their app now shows errors indicating the panels are not producing energy as they should. I’ve attached pictures, videos, emails, and texts documenting this ordeal. Please think twice before choosing SunRun, and thoroughly research any solar company before allowing them to work on your home. This experience has been nothing short of a nightmare.

UPDATE: System still down since June with no resolution. I’m paying for a useless system and Sunrun still makes money off me so it’s in their best interest to keep my system down. They refund you credit that’s less than the amount you pay for them to produce the energy so they still win. Absolutely useless local management. Original: Warning: I inherited the solar system from them conning an old woman. Horrible terms that only a clueless boomer would agree it. When your solar system is down, it takes over a month to fix while you still pay for the system when it’s down. And when the company does their biannual assessment of how below performance they were, they reimburse you at a lower rate than what they charge you for the lease based on a set rate. Ridiculous. And their customer support line is useless. They just transfer you or call disconnects

Sunrun was okay to set up and was fine when we had it. However, when we sold our house in April they STILL charge us every… single… month… I have called multiple times, confirmed the new owner has taken over and they are still charging us… highly do not recommend if you ever sell during the 25 year lease.

I had Sunrun schedule a technician at my home because they noticed underperforming energy production. We lease. The tech identified an issue that needed a replacement part, and said that as leasing customers, that Sunrun would provide a credit to our account for the underproduction. We had to schedule them back out - there was no follow up or communication on when a part would arrive. We're now told that our other 7 panels "overproduced" and we met minimum guaranteed energy production from Sunrun, contrary to what their technician told us. So there you go - I may have a contract with you with verbiage indicating a minimum provided threshold, but my take is that your Customer Service, had they been more on top of your obligations in service, could have identified this sooner and actually had us overproduce by an additional panel. Now we're basically told "go away." With Xcel costs as high as they are, you screwed your customer.

Some of my neighbors have solar from companies that went out of business and now they don't know who to contact if something goes wrong, so I went with Sunrun because they are going to be around for a long time and I could trust their warranties. And I'm glad I did! Great people and a great experience! The panels look great and they even painted the conduit which was a nice touch. Carlos and the team were super patient as I bugged them with questions and he educated me on the equipment. The install was super organized and they left my property cleaner than when they arrived.

Everything from start to finish has been terrific with this company. Special shoutouts to sales rep Michael, Project Manager Cira, scheduler Emilio, and installers Ray, Tyler, Carlos, Travis, et al, who did such a beautiful job on this large project (12.4kw). They made it work with our townhome HOA, guided us patiently through the process, paid for a repair on the roof they had certified ready, and are sending a sub to restore the garage drywall they needed to get into. Immaculately clean install, ready for inspection by the city of Broomfield based on the permit they pulled, and PTO from our utility, United Power. Thoroughly satisfying experience.

I have been with Sunrun for about 6 years now and I would not recommend them to anyone. Ultimately, we have saved no money despite the panels generating energy. Additionally, sunrun will charge you to remove the panels and reinstall them if you need to do any work to your roof, even though we are leasing the panels & do not own them. It is simply not worth the hassle and their customer service is not in the business of providing customer satisfaction, it is clearly all centered around sales and making money. There are many lawsuits against this company for their sales tactics, and it is very clear why. I wish we never signed up!