Best Buy

I have had the computer now that I've bought from best buy for a couple months. This is the first PC in a long time that I've experienced 0 issues with after purchase. At first, I thought I would have boot issue or some internal issues a but my computer runs well and I never turn it off just so I can see stability. The online computer deals are starting to become decent.

The employee in the photo was very energetic and friendly! Made me laugh and he actually brightened my whole day after engaging with him!

BUYER BEWARE !!! I never write bad reviews I usually don't say nothing if I don't have nothing good to say this is the second issue I had with them recently multiple more throughout the years. I bought the total protection plan I got the warranty on my devices on top of that then I also have their credit card well all that get you is them to say thank you cuz they do not do nothing to help you literally they expected me to be without my phone for 3 weeks as I was waiting for my replacement that I paid or extra warranty for and was on their protection plan after fighting with them for 2 weeks I finally got the proper store manager to help me out cuz every one of them says they're a manager including Dylan from GEEK squad THE LAST TIME I JUST WENT UP THERE sorry for caps I took my soundbar I recently bought a couple months ago cuz my TV has no sound . The so-called manager literally did everything I told him I did for over a hour over and over three steps then when somebody get in line he would take care of them and his push me to the side which is whatever you know when you supposedly care about customer service I could see that. After all that waiting instead of exchanging product he told me he would have to send it out to have it possibly repaired then take it from there and it was going to be 4 weeks how is that acceptable The manufacturers warranty is better. I tried to get a real manager like the first time I got help with my cell phone but Dylan kept insisting that he was the top store manager.... please Best buy do better with Amazon literally swapping out anything for any cause without having to pay a extra credit card protection plan and warranty on top of it you guys are dead in the water here shortly especially your customer service really sucks for the last past year an change.

They can't seem to keep an open/functioning restroom, and whether it's a skeleton crew of employees or full staffed -- same result, takes forever and a half to get any kind of employee assistance. I've left on multiple occasions after waiting for over 15 minutes for signs of assistance. Save your time and shop elsewhere, even if it's just another best buy store

GEEK Squad help was very helpful. The cashier could have been a little more pleasant. I said "Hi " twice, and she never lifted her head I asked another question, she didn't respond but proceeded to speak to the coworker she called over to assist her with my need. I again spoke, and at the end, I said thank you and had to say it 1 more time in order for her to respond. I am a very understanding person and get that sometimes our minds are preoccupied, but at some point, it feels dismissive if they talk to a coworker but not a customer.

I went to Best Buy for screen replacement and got the poorest service. The girl at phone services department , I didn’t feel comfortable even saying anything to her because of the look she had on her face. Like don’t bother me. I went to ask another employee to help and they said they would get someone. The two people that did come to phone department was clocking in to work another department. This is not the first time this happen

Worst service I have ever received in a Best Buy...and believe me there have been some really bad experiences with this chain! Geek Squad staff allowed my family to stand in line for almost 30 minutes before announcing they were only taking appointments after taking the walk-ins in line before us!!! We were the next to be helped and there was NO OTHER CUSTOMER being served at the time this happened. The one person in line with an appointment at the time was still being seen 15 minutes ahead of his appointment time which is great for him, but not so great for the other people like me who had been standing there wasting all that time!!! There was no indication of needing to schedule an appointment to get help from the aBest Buy Geek Squad staff anywhere in sight in this location. To add insult to injury, the staff could have helped me AND possibly the other customer before the other customer's appointment time. Why? Well, because all I needed was a very simple warranty exchange that would have taken less than 5 minutes to complete (I have done similar exchanges in the recent past), which would have left 10 minutes to assist the lady behind me in addition to being able to have the proper personnel available to assist the gentleman with his appointment on time! This is absolutely horrible customer service....I doubt I will return for anything at all at any time in the near future. My dollars will spend any where- not just at Best Buy!