Best Buy

We had such a great experience at Best Buy! Javier who helped us was incredibly knowledgeable and patient. He answered all of our questions, guided us through every detail, and made sure we left with everything we needed. Truly amazing customer service, thank you for making the process so easy and stress-free!

The service is average; sometimes you notice a lot of employees busy, doing who knows what, and you have to wait. On this occasion, public figure Speed visited the Best Buy store.

Javier Castro assisted me in numerous ways on my Best Buy visit. He not only knew what I was looking for, but knew what I would prefer and always acted in my best interest for electronics and my needs. He was super kind, easy to be around, and a very down to earth employee who made the process so easy. With any regular employee, I may have had a hard time articulating what I truly wanted, but Javier knew what kind of specs I was looking for and gave me recommendations that I wouldn't have considered. I came out today with more purchases that I thought would have been possible, and all leaving me feel extremely satisfied with my visit.

I went yesterday with my brother. There was no commitment regarding the scheduling. There was no information that the repair couldn't be done. We only got there after we had already scheduled everything (everything was fine) and they told us it wouldn't be possible to repair because they took on more orders than necessary.

A bad experience. Travel all the way to get here just to repair my phone with an appointment made TODAY. I was assured my phone would be repaired (the only thing I asked was a guarantee that my phone would really be repaired today) and when I got there at 7:20 they had got more phones and mine wouldnt be possible. They told me to go only next day to TRY. Stopped my stuff just to go here and wasted my money… DETAIL: I made the appointment online at 16:00! They should have told me that there was no space for repairs today. I dont recommend it (not this one at least)

I would like to thank Frank and Sophia for all the help today, big help with the trade in process. If also like to thank Carlos for taking my name and giving me information on what to do next. Last I'd like to thank Stef at geek squad for helping me with the technical stuff. Karl was also a big help looking on the back for a product for me.

Todos atienden pesimo una vez que pague pedi probar articulos nadie me atendia bien todos pesimo vino JAVI el Jefe segun el y su atencion fue peor aun. Vengo de sucursal de Sawbraas que fue excelente.