Poncho's Solar Service

We started looking into installing solar panels when our electric bill skyrocketed during the summer. Our cousin had just got his solar installed bay Poncho's Solar and was very satisfied. We contacted Harumi to get an estimate and received an in person quote within a few days. We also inquired with 2 other solar companies but did not get the same personal customer service response like we did from Harumi, who was very informative with the current energy programs and tax credits being offered and who patiently answered our many, many questions. We were given several options and when we decided on the system, they scheduled the installation within a few weeks (the other solar company advised us that we would have to wait 6 months). The installers were very friendly, professional and efficient, working tirelessly to completed the job within 2 days as quoted. They patiently walked us through using the phone app to monitor our energy usage. When we notified them that we received an alert that one of the batteries had an error, they sent a technician right away and replaced the battery when the issue could not be resolved. It has been 3 months since the installation and we are completely satisfied with the out come, especially at our last electric bill which was $15. We would highly recommend (and have) Poncho's Solar to anyone looking for a trustworthy company that will follow through til the end, making customer satisfaction their number one goal.

Had my Solar Water Heating system serviced as per the 5 year standard. The service runs $325.00 for about 20 minutes of work and approximately $55.00 or less in parts. This to me being a contractor is somewhat high. Now that I know what to do I will service the unit myself in the future. However for those that do not feel comfortable servicing their own unit be prepared to pay a high price. The service includes flushing deposits out of the water storage tank, replacing the sacrificial anode that resides with in the tank itself and change the pressure relief valve located on the roof panel. Some smalls adjustments if needed. This only needs to be performed every five years. The crew was nice enough and answered all my questions. I am glad to know the system is running and in good condition. Hard to write that check.

We had our solar panel installed last year. All is good and electric bill cut in half. For the past week, due to no sun,we ran out of hot water last night. My husband and I could not figure out how to operate the panel on the tank. I saw the telephone number on the tank and said that we should just try to give them a call, and it was past 8PM on Sunday. Derrick picked up the phone right the way , and walked us step by step on how to reset the tank on the phone with patient and care. I know a lots of people complains about the services in Hawaii in general; however, my experience with Poncho's solar service was wonderful and will recommend anyone who needs water solar panel ( which you should in my opinion and my 50% less electricity bill). thank you for your professionalism and have a wonderful day.

Hi, I called your office on Tuesday, May 31, 2016 to schedule an inspection of my Taco 006-BC4-1, which was making noise. I spoke to Chris, whom then scheduled that inspection for Wednesday, June 1, 2016 - with instructions to remain at home and wait for a phone call between 9 and 10 a.m. to advise time when technician would show up. So I took the day off from work but no phone call from your field technicians this morning, so called your office just before 12 noon, but was told that Chris, that schedules field personnel, had stepped away from his desk, and that he would call me back as soon as he returned to his desk. Well it's now 4:30 p.m. and have not received a return phone call (did leave my home phone number, and Chris already has my cell number). As I am a repeat customer, extremely disappointed in the terrible service. Had initially advised Chris yesterday, that I wanted to replace my original 120 gallon tank at the same time your technician replaced my circulating pump (since Chris said your company would NOT simply change out the cartridge). Bottom line is I wasted an entire day waiting on your staff, AND ALSO WAS INSTRUCTED (by Chris) TO STAY HOME AND NOT GO TO WORK, which of course was a waste of my time and waste of my money. I've heard bad things about your companies poor customer service (from friends and business associates) but figured I'd give your company the benefit of the doubt. But I guess it really is true, that the owner of Poncho's is more interested in overbooking the schedule to obtain maximum daily profits, instead of maintaining his reputation and credibility within the community by providing stellar customer service. Thanks for wasting my time and money. Wallace Choy

If I could give no stars I would. This company is not reliable when dealing with warranty service. I had a leaking tank and thought that having a warranty means something. I called and called but no help when I had to get the leaking tank fixed. I kept getting the run around and basically I had to call someone else to replace the tank for over $1000. I will never trust this company or Poncho as he does not back up his products. Good luck to you if you ever have a problem with your products.

I have hired and paid several solar installation and repair companies since 2019 for both my solar energy systems on 2 homes. I will never use any other solar company for any reason again in Hawaii. Ponchos Solar of Oahu has the most knowledgeable & friendly crew than any other I have encountered. I do not make these statements casually. I read other reviews and appreciate the information. However, I am compelled to share the excellent experience I have had with everyone at Ponchos Solar from my very first phone call. The expertise I have personally witnessed by Jason, Carlos & Kui as well as Makana has made all the difference in resolving issues created by another solar repair company doing business on Maui. Their training, skill and attention to detail is exceptional. They are patient with all my questions. Their dedication to customer service has impressed me so much that I have requested this company to take over the future servicing of both my system with Generac & Enphase. Frankly, I have been disappointed in the lack of skill and commitment to customer satisfaction by most these "other" solar companies on Maui that I personally spoke with and / or paid to do do work. If you want a new solar system installed or have the need to have your solar system checked out or repaired, I hope you will be smarter than I was at first and just contact Ponchos Solar on Oahu. They service Maui as well. Save yourself the trouble of mistakes made by another improperly trained solar repair person. I am confident based on my own experience with this company that you will not go wrong with any of their crews, especially Kui, Jason & Carlos. I am a citizen of Maui County since 2018. I am picky about what gets done on my property. Regrettably, I have had to let 2 other solar company’s go from my projects for lack of skill and serious errors that caused damage to my original system. I am not new to owning solar systems. I have had 2 prior solar systems as a home owner in California on 2 prior homes. I share this about myself so you may appreciate that I know experience and expertise when I see it and these crew members at Ponchos Solar are the real thing. Thank you for taking the time to read my review.

I have solar panels that are under warranty and supposed to be serviced by Poncho's Solar. The panels have not been working properly for the last two months and I have called Poncho's to schedule a service appointment at least 15 times--and that is not an exaggeration. The woman who answers the phone when I call knows exactly who I am because I have called so many times. Whenever I call, I am told that I can only schedule appointments with one employee named Chris. I am then told that he will call me back the next day--I make these calls in the morning. I spoke to Chris one afternoon and as we were discussing the problems with the panels, the phone got disconnected. I then tried to call Chris back twice but no one answered the phone. I have now wasted an inordinate amount of time just attempting to schedule an initial service appointment, which is only the first step in getting the system repaired. I am extremely frustrated now by the terrible customer service that I am being provided. My electric bill is now 10x the amount for two months in a row because the panels do not appear to be converting the energy properly.