Best Buy

Exelete

Emily helped me out. She was well informed, and what info she didn't have, she was able to find out for me. She was patient and had a good, upbeat energy. In this day and age, good customer service is hard to find. So, that said, day after while we could have waited, Emily was just that awesome. She helped us set up our Best Buy account, and as stated before, was nothing but patient and upbeat. This young lady needs a raise, or a promotion. Or both!!

Andrew (Manager) at Best Buy made our new partnership with -CPR Southlake- easy and enjoyable. Super helpful and professional every step of the way. Appreciate the teamwork!

The Best Buy manager and staff at the Irving Texas Store went above and beyond to assist me. I bought a 100" TV online and when the delivery folks came to my home, they were extremely rude and I had them take the tv back. After speaking with the staff in the Irving store, they helped me to repurchase the TV and assisted with the delivery. After leaving the store the manager contacted me and made sure I was happy and everything was ok. He realized that my mounting services were postponed and he followed up to get it prioritized. The store manager, Giovanni R, renewed my faith in Best Buy and in customer service. You deserve an award Giovanni - keep up the excellent work! Thanks so much!

TERRIBLE!!! This was my first time in this store to pick up a $250 item. As I walked through the doors, I approached the first employee I saw and asked, "Hello, where is your pick-up counter?" He responded, "I am not on the clock." I replied, "Aren't you wearing a Best Buy blue shirt, with Best Buy in yellow written on it? I need you to point me to the pick-up counter please." He then said, "I can’t help you because I’m not on the clock; and this is my second day!" Next, another employee, the door greeter, who is listening to all this spoke in a cocky and arrogant tone, stating, "He is not on the clock." He had heard the whole conversation and offered no simple help. I told them both, "You guys are absolutely terrible! Where is the pick-up counter? I have purchased an item and want to pick it up!" Finally, a third person, one of the three employees who were just standing around, pointed me to the area. I walked side by side with the very first employee, who had refused to help me, as he walked to the pick-up counter to clock in. The lady at the pick-up counter was polite, and she was the only employee I saw actually working; she was managing the line all by herself. Then, as I was walking out with my item the door greeter in a cocky arrogant tone with a sly smile said, "I hope you have a good day" and chuckled. I told him, "You guys are terrible, absolutely terrible!" This was my first Christmas item on my shopping list. I will not buy anything else from Best Buy this Christmas 2025.

I purchased a computer monitor yesterday the lady that helped me looked like she didn't really want to help me she gave me a monitor that was not the one I asked her for I felt rushed .so I took the monitor back today I was kind of sketchy to go back door to the customer service I received yesterday. We'll today I was helped by Anthony he is great he went above and beyond to help me. He has great customer service he is patient and very helpful. He is the only reason I gave a 5 star rating.

So I came hear to buy an Apple watch. And I’m surprised that an AT&T employee was way nicer than the girl named Lexi that was a Best Buy employee. Thanks to the guy working for AT&T for helping me and actually explaining the function of the different watches. Lexi was rude and didn’t go over the options with me and I said thank you At the end and she walked off. Very disappointed but the guy working for AT&T didn’t get his name but thank you for being helpful.