SmartRoof - Roofing and Solar

SmartRoof is exceptional! My first contact was with Nate. He spent a lot of time with me going thru every aspect of the roof and gutter replacement. After our first meeting I knew this was the company to hire. Nate and Jon worked very hard with the insurance company to get the price I was able to pay. They kept in contact with me almost daily. Upon starting the roof, their employees started early and worked late. I have never seen such impeccable work. Even after everything was done, Nate and Dom stopped by to inspect everything. I highly recommend SmartRoof!

It has taken me some time to sit and digest the good and bad. Work done was Oct-Nov of 2024. They replaced our roof, siding, gutters, soffits and facia. Do I want to slander a company and ruin them, no. But do I recommend their services? No way, and want to warn others about the issues I had. The roof could be considered exceptable (maybe), but the siding, soffits and facia was a complete and utter nightmare. I was essentially the project manager, and had to keep drawing attention to what was wrong and unacceptable. They would half way fix the problem, I'd ask why this is considered fixed and they'd make excuses why it was okay. The actual project manager was condescending, dismissive and did not follow-up on requests. Workmanship was so sloppy! I think most of the workers were in training or didn't know exactly what they were doing, and were not being supervised. They did keep coming back to "try" to correct what I asked, but honestly, it should have been a new team to do the work (which I requested and escalated from the start and they did not). I gave 2 stars because some of the people during the process were trying to be helpful, but ultimately I am extremely displeased with the quality and the hassle of the whole project. The wrong type of siding (dutchlap, not clapboard) was ordered, wrong color on the facia. They used wrong sized opening for the radon fan vent, it stopped working, so instead of replacing the pipe they cut off the top. Debris then fell down into the fan and was clunking. They didn't know how to fix it, so I problem solved it for them. Gaps in the facia, miscuts, nail divots, caulking wasn't smoothed over, and general horrible workmanship. The number of stories and issues with this project are endless. I'd have them keep coming back to fix things, but the problems were ultimately from top to bottom. It just needed all to be redone, which obviously wasn't an option for the company. They came back probably over 10 times to try to fix some of the issues, but none of them should have happened if they were skilled at siding. I thought they were going to ditch the project at some point and leave us on the hook for the cost, but they didn't (1/2 star given). I just hope that our house holds up in all of these storms we've been having, and that it doesn't get overcome with pests.

I contacted SmartRoof for a full roof replacement estimate and was initially open to working with them. However, their quote came in significantly higher than two other local competitors. When I brought this up, they verbally agreed to lower the price to stay competitive. But when they returned with a contract, it listed the original, inflated price. When I asked them to honor the lower price they had agreed to, they refused and claimed the higher amount was their best offer. That kind of bait-and-switch approach is unacceptable. It showed a clear lack of transparency and integrity. Despite choosing another company, I still gave Nate a substantial cash tip as a thank-you for his time—completely voluntarily. He responded by telling me the amount wasn’t enough and asked me to give him more. That level of unprofessionalism was shocking. Between the broken pricing promise and the inappropriate response to a goodwill gesture, this experience was deeply disappointing. I strongly advise others to think twice before working with SmartRoof. In my opinion, they do not operate with honesty or professionalism.

Smart Roof was instrumental in helping me achieve a settlement with my insurance company for a roof replacement, needed due to storm damage. Other roofing companies stated they were unwilling to deal with insurance companies. Generally, the entire process proceeded fairly smoothly, with the exception of several areas requiring correction. Jonathan was highly cooperative in addressing my areas of concern and made arrangements for remediation. He was always responsive and highly professional in his dealings.

While we are satisfied with the installation and customer service from SmartRoof, there were a few key miscommunications that impacted our experience. Firstly, our sales representative informed us that we would receive a 30% tax credit on the cost of our solar panels when we filed our taxes. Based on this information, we expected a substantial refund. However, after consulting with our accountant, we learned that the tax credit is based on income and taxes paid, meaning that while we are entitled to the full 30%, it will take several years to receive the full benefit. It would have been helpful if the sales team had explained this more clearly. Additionally, one of the installers mentioned that our solar panels would produce 10% more energy than we consume. Unfortunately, over a year of operation, our energy consumption has consistently exceeded the energy produced by the panels, which is disappointing. That said, SmartRoof's customer service is excellent. Whenever there was an issue with the panels not communicating, they were quick to respond and resolve the problem. In summary, while the installation and service were generally good, better training for their sales representatives would help ensure customers have more realistic expectations and avoid confusion down the line.

Disappointed with Project Execution My experience with SmartRoof started off on a positive note. The initial conversations were professional, and the setup phase went smoothly. Everything was clearly explained, and I felt confident moving forward with the project. However, once the actual work began, things took a different turn. Communication became a major issue. My project supervisor, Jon, provided limited communication, and I had trouble getting clear answers about install dates, job expectations, or any day to day expectations once the project was underway. This lack of consistent communication made it hard to know where things stood or what to expect next. When the installation crew arrived, they were polite but unable to communicate effectively. This made it challenging to ask questions or get any on-site updates about what was happening or if anything had changed from the original plan. Unfortunately, the final result didn’t match what had been discussed at the beginning of the process, the documentation I was provided, nor the conversation I had with their regional manager prior to the start of the project. I tried to get clarification on why things were different, but I never received a clear explanation. That was especially disappointing, as I had hoped that any concerns would at least be addressed or acknowledged. While I appreciated the strong start, the overall experience left me feeling dissatisfied. I had higher expectations based on how things began, and it was unfortunate to see that level of care and communication fall off during the most important parts of the process.

Smart Roof’s team are professionals. Our job was material. Large and varied roof, 11 skylights, facia, gutters and downspouts. Smart Roof’s management of the teams and various projects was top shelf. When I raised an issue it was timely addressed. The job site was kept clean and the work was planned and conducted in a timely manner.