Definitive Construction LLC

These guys were amazing! We had our roof and helped a family friend get a roof as well and were very pleased with the final products. These guys were quick to check out the property, get an estimate and get right to work. They did an exceptional job on both homes, very easy to work with, clear and concise with the costs. I have already recommended them to a few, they are a company I definitely trust.

Working with definitive had pros and cons Pros: - Keaton and his communication - Non-invasive inspection and estimate using drones and tech - Prompt completion once agreement was signed - Willingness to come back and make things right on multiple occasions - Gutter contractor they use does excellent work. - Roof looks good from street. - Financing options and Keaton’s flexibility - Price wasn’t increased after more work/material was required. Price is still high, but not as high as some other estimates I received. Cons: (these have more details in order to provide feedback for Keaton and team) - Biggest one - project/site manager Andy was very green and didn’t seem to have any control over the roofing crew. There was a miscommunication between Keaton/Andy and the actual roofing crew on key drip edge/fascia requirement and this required extra work from crew and caused frustration for everyone. The crew was also asking me (homeowner with no roofing experience) questions on how they should complete parts of the roof versus asking PM. They also asked me multiple times when the shingles would be delivered (also a question for PM). The crew left for lunch and were gone for 3+ hours and Andy had no idea where they were. - Roofing crew was paid piece-rate and missed some shingles/material etc during extremely fast tear-off. They had a speed is king mentality that doesn’t install confidence in the work done. I don’t have confidence that they inspected things thoroughly after tear-off. - Inspection after all work was completed by Andy missed many errors/issues that were later pointed out by my neighbor (general contractor). He was basically waiting for me to see the issues and didn’t catch any of them himself. This does not help you feel confident in the integrity of the work - Crew didn’t respect plants around my house and allowed their pneumatic cables to lay all over them. They used an area of sage as a walking path too (Keaton says he’ll reimburse if plants don’t come back(pro)) - Crew lead and Andy had to come back 3-4 times after work was done to fix things up. (still ongoing) - Gutter team wouldn’t install until team came back and fixed drip edge issues. If that gutter team had less integrity, it could have been a big issue down the road if they installed over incomplete work - Lots of questions on overall quality of work as many nails along edge were bulging out, some shingles didn’t lay flat after they heated up enough, and attic had big pieces of debris in it after ridge vent was cut. - One gutter pooled water and leaked after first rain. Communication to get it fixed wasn’t great and required multiple follow-ups on my part. - Was promised transferable Certainteed warranty for all the issues, but never heard anything about it again or saw anything in the mail. - Shingle delivery occurred on area of roof that had unknown support issue. This cracked a large portion of my ceiling in my bathroom and will require me to contract out to get it fixed. Not their fault, but it could have been avoided if they looked in attic before delivery (this might be standard practice for roofers not to?). When they moved some of the shingle pallets after delivery, it sounded like an earthquake in my house too, so the crew might be able to improve that aspect. Update: after recent storms, there is also a leak that caused water damage to my ceiling and wall. I’m waiting for their team to come back and assess a fix.

Excellent job on the reroofing. Cleanup was excellent. Keaton was a pleasure to work with. Highly recommend there entire team.

The guys at Definitive Roofing did an amazing job! My roof is easily the most beautiful roof in all of Ogden I love how they replaced all my ugly vents with the eye catching black ones! It just makes the whole roof pop!

Definitive Roofing and Solar was incredible to work with from Day 1. They worked well with my insurance company to help me get me new roof with very little out of pocket expense. My roof looks really good and they came back and did a wonderful job cleaning up so I didn't have nails in my grass or driveway. They were so fast and efficient and really made the process very smooth. Keaton the owner and Andy the project manager were very kind and knowledgeable. I knew they had my back and could be easily trusted. Rob also was great to work with to get the initial pictures and drone images. I would highly recommend them for your roofing needs!

Keaton and the team at Definitive Roofing did a great job in taking care of our roof which was 30 years old. They were patient and informative about options, pricing, colors and type of shingles. Install day went extremely smooth and roofers were excellent craftsmen. R&R Solar was excellent in taking care of panels coming off and putting back on, bringing the electrical lines up to code. I recommend giving Definitive a chance to help you with your roofing needs.

Working with Definitive Roofing (Keaton) was one of the best choice we made this year. They helped us discover our home insurance would cover the majority of damage to our roof that we were unaware of. Keaton is very patient and extremely knowledgeable. He communicates often at kept me informed at all times on all matters. The day his team came out to do the job he told me they’d be there on Monday and wrap it up by the end of the week. They showed up early Monday morning and were completely out by Thursday. And to my delight, they did a marvelous job on the roof and they cleaned up EVERYTHING. Not a trace they were ever here. The crew were polite and they worked hard. The foreman was clear with his communication which I really appreciated. This entire experience was smooth. I can’t imagine having to go through this experience with anyone else.