Koala Insulation of Grand Rapids

Koala just did insulation for me. They did the attic and the walls. They ended up blowing a ton of insulation into my house from under my kitchen sink and don't want to take any responsibility for it. I have COPD and Emphysema and they didn't care that I couldn't breathe and was high anxiety and stressed about it. It caused a flare up where I had to be on additional meds for several days, and I 'm still not ok. I then had to pay someone to clean it up (even though they kept telling me they'd clean it up beautiful - they definitely did not). I asked them to pay my cleaner ($100) because I shouldn't have to and they argued with me and haven't contacted me since.

Koala just did our attic insulation, 10/10 would recommend. Chaz our sales guy was great and so was the price. The install guys were friendly and got the job done so fast, left zero mess behind. Could not ask for a better experience!

Koala did a great job. My bathroom fan was venting into my insulated attic and I needed it to vent through the roof so as not to trap moisture. When I got quotes they came in significantly cheaper. Beesham did a wonderful job and went above and beyond answering all of my questions. I would definitely recommend.

I would highly recommend Koala Insulation. They installed a couple of bath fans, air sealed our attic, added blown in insulation in our attic, and spray foamed insulation along most of our accessible rim joists in our basement. They also removed and replaced ceiling drywall in the basement for acces to some of the rim joists. We prepped for their arrival by moving furniture and they were in and out in a single day, only 5-6 hrs! The crew was top notch! They were very respectful of our property, friendly and professional. They exceeded my expectations in all aspects of their work and service, answering all of my questions and especially removing and replacing the ceiling drywall. The crew seemed to enjoy their work and have an awesome teamwork system the owner should be very proud of. I'm very happy working with them, excellent service and quality of work.

Had Koala Insulation come out to do foam insulation. After checking things over, I noticed they had missed a few spots—but they were super quick to respond and promptly scheduled to come back out to fix it. I appreciated how easy they were to work with and that they stood behind their work. I actually ended up hiring them again to add blown-in insulation while they were there the second time. Overall, great experience and I’d definitely recommend them!

I was not able to complete the work through Koala but I had a really great experience communicating with Chaz. He took the time to listen to me and ask questions. While I cannot speak to the work they perform, I think their communication and customer service are fantastic.

We had a great experience! Dylan and Paul were very professional, keeping me updated as they worked. They took pictures to show me the depth of the new insulation and baffles in our attic. They were both very personable and were great with our dog too! Thank you guys!