Staples

This review pertains to Amazon returns only! That's the only reason I come to this Staples, and each time I do, it's as if they have no staff. I've stood and waited for up to 15 minutes without an employee coming to help me. When someone finally does, they've just been standing (in my line of sight!) at register, chatting with their coworkers. Why did I have to wait for so long? So they could finish their conversation? Mind you, it's not like they're checking out other customers-- this is not a bustling store by any means. The one time I didn't have to wait, the employee seemed angry and didn't even greet me. I'm fine with waiting, and I can give staff grace when it's busy. But at this Staples, I'm being blatantly ignored by employees who simply don't want to do their job. It's ridiculous, and I leave annoyed every time.

Customer service is non-existent here. I have many examples over the last couple of years, but today takes the cake. They are supposed to open at 8. I arrived at 8:08 and the door was locked and security gate was up. Two employees were inside and looked at me a few times and just went about their business, apparently not thinking that maybe the door/gate should be opened. I finally had to CALL the store and ask if they were open and could please open the door. A lady said, "Okay, give me a minute." Not, oh, I'm so sorry the door was locked-- nothing. It was another several minutes before she actually came over and opened the door (and said absolutely nothing to me-- no greeting, no apology-- nothing). This is basic customer service out the window. So I finally get in after a while of waiting, and I stand at the returns desk and continue to be ignored by all the employees. Finally one (one of the guys who just watched me stand locked outside for 10 minutes) said he'd be with me soon. I waited several more minutes and finally decided to call it a day since I had other things and work I really needed to get to. Unbelievable. This is not an isolated incident. The employees here frequently treat customers like they're a bother. (There are one or two exceptions I've encountered. ) I worked retail in my youth and we were taught customer service, and I would be fired if I acted like any of these employees. But I guess that's an archaic concept now.

The website and door of this store say they offer services for expedited passports. Asked the employees and they said they didn’t offer that but might at other Staples but were unwilling to look up or call those stores to confirm.

All the staff was super friendly, helpful, and knowledgeable. First time in this store and I was actually surprised at how pleasant the visit was. Great job on hiring and training the right staff here. They even helped carry out a heavy item to my car. And I love my new chair.

The print shop has to be the worst among the many Staples I’ve gone to. Simple tasks like running one sheet of paper through a laminating machine when no one is around is not possible and will take two or three days. Never got a call that it was long ago ready. Then when I go to pick it up, I ask if there’s a trimmer? No, they don’t have one for public use and it’ll cost me $2.50 for each cut. So even when I say OK that I’ll pay that ridiculous price and still no other customers around and trimming an item that is 8 1/2 x 11 two times may take 60 seconds. That’s not possible. I’ll have to wait a few days. I’m usually not one to post but I’ve had just consistent unpleasant experiences with this print shop that I think it’s distinct among the other Staples that I go to. That’s unfortunate. I never have these experiences at FedEx by the way.

Friendly and welcoming atmosphere. Staples is your go to place for all things small business. Staples can be your marketing team to help manage and boost your needs. They can also be your community partner to help connect you with the right people with the area you live and work. Access tools, tips, and advice with the resources on hand. Need a stockroom option?.....Staples can do that as well. One more really good service that Staples provide is Ipostal which is a mailing for your business for as low as 23 cents piece. Go on and explore your options with Staples Connect. Don't forget about the app to access exclusive deals.

I have used Staples for small business ups for a year. Always courteous helpful people at that counter. This month- 3 separate visits- I wait at the counter while workers set up shipping boxes and talk on the phone. Then when they decide to wait on me, someone else shows up in line and the attendant says "I’m going to take them first bc you need a label made and they don’t." All three times the customer looks uncomfortable , goes in front of me and has multiple returns that need bagging, scanning , and receipt printing. Once the attendant took two people ahead of me. These are not the original Staples staff.