Sunrun Solar

Sunrun damaged my brand-new roof and is refusing to pay for proper repairs. After a hailstorm, I had my entire roof replaced by insurance. When Sunrun reinstalled their panels, they tore up new shingles, compromised waterproofing, and caused visible damage—confirmed by my original roofer. Their crew's negligence voided warranties and degraded structural integrity. I provided photos, a formal roofer statement rejecting spot repairs, and a $22,100 quote to replace the affected sections. Sunrun has stalled for weeks and now refuses to pay unless I get a written denial from my insurance company—which is not standard practice. Pictures included to demonstrate the lack of care and professionalism of their work. Garbage was left on the roof after the job and they also dented a vent (in addition to the significant other damage). Additionally, during the roof replacement, the team informed me that the original solar panel mounting brackets were poorly installed, resulting in water leakage (but thankfully no deeper damage). I’ve filed with the Illinois Attorney General and initiated arbitration through JAMS. Avoid this company unless you’re prepared to fight to get your property restored. ---------------------------------------------- Edit (1+ month later): The situation has not improved. In my experience, Sunrun has continued to delay and has not responded in good faith. The matter is now proceeding solely through arbitration. This experience has been so uniquely frustrating that I’ve decided I will buy out the remaining contract after my roof is repaired and end my relationship with Sunrun permanently. I refuse to live with the anxiety of wondering, every time a storm rolls through, whether I’ll have to go through this nightmare all over again. To put it plainly: I believe it is better to spend $10,000+ out of pocket than ever deal with this company again. That’s how poor this experience has been for me. There is a reason the Connecticut Attorney General filed a lawsuit against Sunrun, alleging deceptive sales practices such as forged signatures, unpermitted installations, and non-functional systems. Based on everything I’ve read, my experience is not an outlier.

My experience has been one out of nightmares!!! My solar panels were originally purchased in 2017 from vivant solar who I loved and never had an issue with but unfortunately they sold our loan to sunrun who has been deplorable and nothing short of a fraudulent company. In June and July our electricity bill was higher than it should of been but we didnt think anything of it since it was summer and we thought we needed extra cooling. We even called Sunrun in June to ask if everything was ok because our app was saying no kwh was being recorded. We were told it was our app so we deleted and reinstalled but still nothing and thought it was a glitch. We call back in August and they then tell us that our solar panels haven't been working for 4 months. We were  never notified. They told us that they don't monitor the service. I was told the contract was the same as the one I signed with vivant so then referred to the part that says that they monitor the system. They said they meant monitor by like service if we reach out. May I add this is not the definition of monitor in any way shape or form and you cannot bend the words definition to fit your need. We then scheduled a service after having to pay them an astronomical fee to get a technician out. The day of the service comes and no technician ever came out, no call, email or text to update us, just a complete no show. We then had to wait for the next available date for someone to come out. That one finally came out said everything was fixed. We waited 2 days we still weren't getting energy so we call back. They then say we have to wait a month to have the next available appointment for someone to come out. We wait the month, we are told someone has to go to our roof to replace some nodes that have gone bad and should take about 4 hours the technician never went to the roof and was only here for half an hour. We have now paid both our loan to sunrun and our electricity bill for 7 months. Every time we call every representative is either unprofessional, not willing to help and we get transferred 50 million times and then conveniently disconnected. When we ask to speak to supervisors they say they are the supervisor and there is no boss or person above them that can assist. I have never felt so taken advantage of by a company in my entire life and if I could I would have them sell my loan to another company. If anyone is considering sunrun, please do run.

Anna patiently walked me through the process to solve a snafu that we are encountering with the service from another installer. We heard about Anna, word of mouth, from a friend, who had a very positive experience with Anna and Sunrun, as did another relative of our friend. Then today, so did we! I thank Anna for taking the time she took today and know that, based on this, I would have no hesitation working with and/or recommending Anna. If only all our interactions with businesses could be so helpful and pleasant. Thanks Anna!

I leave a message of gratitude to Hass. First and foremost Thank you for your service. I appreciate you taking into interest of my family and also in consideration of my spouse who BTW absolutely adores you and your kindness. Keep up the good work.

Bryan Davis was truly a professional and very knowledgeable of his field. My installation of solar panels took one day and was performed flawlessly. It’s two years and the system continues to work without any problems saving me money. i’m so glad I went with Sun Run.

Warning to Homeowners: Sunrun Denied Responsibility for Roof Damage I am sharing my experience to help other homeowners considering Sunrun. After having solar panels installed by Sunrun, a licensed independent contractor found significant roof damage caused by the installation, including cracked roof panels and improper penetrations. Despite clear evidence, Sunrun denied responsibility, closed my case without repairs, and left the damage unresolved. I have since filed complaints with the Better Business Bureau (BBB), Federal Trade Commission (FTC), and the Connecticut Department of Consumer Protection (DCP). Homeowners deserve companies that stand behind their work. In my experience, Sunrun failed to uphold their obligations under their own contract. I encourage anyone considering Sunrun to proceed cautiously and thoroughly research customer reviews before signing any agreement.

Anthony explained everything the company offered in clear, simple terms, so there were no surprises or hidden details I didn’t know to ask about. From the very beginning, I knew exactly what to expect—and Sunrun delivered even more than they promised. They handled all the legwork, including permits, and the installation crew was extremely professional. The entire process went exactly according to plan, exceeding both my expectations and what I had been promised. Best of all, every day I enjoy free power from the sun—completely worry-free.