Swampscott Refrigeration

Hired this company to do a tune up at my house through a special they were offering to the hundreds of homes in my community. What a mistake this was ! They came and "did their service" which clearly states many things they’re doing but explicitly - check capacitor - check drain pump They come and leave and say all is good in the same day. About a week goes by we get this absolutely foul inhumane smell in the house. After hours of searching we find our drain pump to be not working and overflowing causing the smell some how. Next to our existing drain pump is a brand new in the box drain pump and a brand new electric meter. We call this company to ask why this was left here and why we weren’t informed there was an issue. We’re harshly told that there was no issue and that they didn’t leave that pump there and that’s not their meter and that since we have a backup pump to swap the pump ourselves as it’s our problem The brand new pump wasn’t ours it was left there by the tech they sent out to do the "work". We’re now left with some ruined carpet and water damage mitigation rental equipment on our dime due to their mess up. Now let’s fast forward another week where our AC stops working. We of course call another company to come since this company is incompetent and of course the issue is the run capacitor that they got paid to inspect completely full to the top with a mouse family. Along with the capacitor issue they said they’re checking the wiring and half the wiring in the capacitor cubicle is deteriorated and the insulation is at the end of its life. Attached is the solicited special and the status of the things they got paid to work on a week after we paid them

What an amazing company! You don’t find companies like this that care about their customers as much as Swamp Scott refrigeration does. Krissy was very customer oriented and concerned about my situation and went above and beyond to get a technician out to my home to fix my A/C. Tony was the technician and he was fabulous. He was thorough. He was professional. And only wanted to do the best work he could for me. I highly recommend Swampscott refrigeration for any of your heating or cooling needs. They have always been there to support their customers, and I will continue to use them. They are wonderful!

Extremely disappointed with Swampscott Refrigeration. They did not do anything they said they were going to do. I gave them the benefit of the doubt, but after days of waiting with no resolution, I had to call another company—who confirmed that absolutely nothing had been done to any of my units. Even the screws were still rusted on, so they didn’t even open anything. Complete waste of time and money. I would not recommend them to anyone looking for reliable or honest service.

Swampscott Refrigeration is the best HVAC/AC/heating company I have ever had the pleasure of hiring. The front desk is friendly and sets up appointments in a timely manner. The techs are top notch. Tony is a model example of how an employee for any organization should be. He's patient, kind, and explains the situation, what the issues could be, and any fixes that could be applied. He's also the most knowledgable tech in this field I have dealt with as a homeowner. Prices are have been very reasonable for the few times I have hired them as well. This is your go-to company for anything they can provide. 10/10

This company doesn’t stand by their work. Don’t go here for service or install. They’re running a special to come do a tune up / inspection. Paid 200 for this and not even a week later I have problems I’ve never had before at my house. Had to hire a company to come fix the problem and do exactly what this company was paid to do (that they didn’t do)

This company is a joke. Doesn’t stand by their service or do what their paid to do. Paid 200 for an annual service special while my house had no issues. A week later I have no AC. Had to hire another company because they wouldn’t show up. The other company shows me everything they have to do including what I just paid 200 for this company to do. Call to ask what happened and the owner hangs up on me. Stay far away all of these reviews except maybe 3 are all fake

Great company and amazing service. The whole staff are total professionals, who get the job done, with experience and great courtesy. From the initial call to the installation and service, everything is smooth and easy. They anticipate issues and provide solutions on the spot. I have been a loyal client for almost two decades, for two separate homes and two systems. Their service and knowledge are excellent. One call does it all. Great thanks to Jim, John, Jerry, Katherine, and all the staff at Swampscott Refrigeration.