TNT Home Services - Longmont

From the beginning to the end the experience with TNT was excellent. Craig did an excellent job estimating the job, providing a very competitive quote, and answering all my questions. The installers Adam and Carlos also did an outstanding job in the installation process. They went the extra mile to make sure everything was installed and functioning perfectly. They were very gracious in answering my questions and teaching me the best maintenance practices. They were on time, courteous, and pleasant to work with. I highly recommend this company and give them 5 stars. Doug

Our water heater has a slow leak, so we called TNT to come take a look at it. After a quick glance, the technician told me the water heater needed replaced. He went over pricing with me, and I asked him to send everything to me in an e-mail so I could look it over. He was very pushy about me committing to a new water heater right then and there, with several comments about how this "deal" and that "deal" were only available RIGHT NOW and if I waited until later the deal wouldn't be available and it would be more expensive. I asked him to still just e-mail me over all the info because I was not able to commit at that very moment (after all, this was a ~$4,000 purchase. I needed some time to think and discuss with my partner). Once he realized I would not be buying anything from him that day, his attitude soured pretty quick. I understand that these people want to sell their products and are just trying to make a living, so I don't fault him for trying to sell me a new water heater. However, once I made it clear that I needed some time to think, he should have respected that. His attitude and pushiness definitely lost my business. I will also add that we had a different company come look at it a few days later, and that technician actually spent time inspecting the water heater, took off a panel to get a closer look, handed me a flashlight to let me look myself, explained how everything worked, etc. All TNT did was take a quick glance before declaring that it needed replaced. And the other company happily offered a quote and told me to get back to him once I decided if I wanted to move forward. Not pushy at all. What I DID like about TNT is that before the technician arrived, they sent a text message with a photo of the technician. As a women who was home alone and letting a stranger into her house, I really appreciated this.

This company is only interested in high-margin contracts. They do not do service calls. If you call them for a service call, such as rooting, they will tell you "Our schedulers are all busy and will call you back" and they'll farm the job out to random contractors. Doesn't seem like a great operation, TBH.

After 2 weeks, I have still not received a call back from Dan, Tyler or Angela at TNT. In fact, I have not even received an invoice for work performed (or not performed). Sadly, I had to dispute their charges through my credit card. I would like to offer a better rating but this is the first time that I to give a "0".  Because of its excellent past ratings I decided to give TNT a try for a frozen pipe.  Boy am I sorry I did.  TNT confirmed my appointment between 8 - 10 AM.  I received a message that my technician was on his way at 8:25 AM.  I had to call the TNT dispatcher back twice to get why their technician was so late after being on his way at 8:25 AM.  Their TNT technician finally arrived at AFTER 10 AM.  Next, I showed the technician exactly where the pipe was leaking in the basement.  Since there was drywall, he said it would cost $530 just to cut into the drywall and nothing more.  I took out my portable saw out and cut around the leak for the TNT technician in four minutes.  The small split in my 1/2 inch copper pipe was immediately evident.  He gave me a price of $990 just to replace a 3 inch piece of copper with additional charges for any additional work at all.  After being late, not being updated on his lateness and outrageous pricing; I told the TNT technician to forget the work and charge me the $79 Water Line Repair Diagnostic advertised on their website that was agreed to at the time of my booking.  He refused to leave my house until I paid his $210 diagnostic charge.  TNT is a total rip off, and I fully expect their management to take care of its customers they advertise on their website ... "Behind all of the work we do is an unmatched level of honesty and integrity."

Brent Burger was the sole reason why I did business with TNT Plumbing. Initially, his colleague wanted to way overcharge me for a job, and the invoice they gave me was super vague and not transparent. And eventually TNT knocked several hundred dollars off to try and entice me to sign. The guy almost had me sign for the work without telling me what the signature was for first too. It felt like high pressure sales and like the price was negotiable somehow. I had someone else do the work because of this, but only called TNT back because Brent was super friendly when he came with the other guy and I needed finishing touches done. I'm so glad they sent Brent and not the other guy this last time. Brent is extremely friendly, very knowledgeable, not at all pushy, and the ultimate reason why I did business with TNT at all. If this company knows what's good for them, they'll keep Brent. I'd say they also maybe need to improve on being more transparent with their invoicing and pricing, hourly, etc... But it's good to know if you research a fair price for the work you want done they're willing to negotiate. Also offered a military discount. Thank you Brent!

Eric w/ TNT Home Services was excellent! He came out immediately, and he was able to find a leak very quickly that was hidden in a wall and created by a brad nail from trim being installed. This could have been a complete disaster, but Eric was FAST with his skills and repairs. Such a kind person!

TNT came to the rescue when I believe most plumbers would not have touched this job. The plumber who arrived (who was also an IT specialist during his Uniformed Service), provided an expert evaluation, demonstrated depth of knowledge of the challenges/materials/risks, stepped up with the ability to improvise solutions. The fix has held solid and is a testament to an expert job well done. Thank You very much, TNT, you restored our hot water faster and better than we could have hoped for!