West Generator Services

I have had 4 years of great generator service with WGS and highly recommend them. found it odd reading some reviews, yet I realized early after installation that annual service is a necessity. The original contractor lost his business during COVID and when I reached out other groups, they were adamant about touching equipment that they didn't install, yet WGS stepped up & gained my loyal business.

Took my call to find out if they sell and install replacement generators in RV's. Dana was pleasant and helpful. Thank You

Extremely disappointed with the (lack of) service I received from Scott at West Generator Services, and I would discourage anyone from getting their equipment serviced if they've never been here before. I took my onan RV generator to have service done. Scott looked at it and quoted $500 for parts and labor to get it running, and even asked if I wanted to be notified before he bought any parts for it. I said yes, so that I could monitor the budget for the repair. Scott said he would have it back to me in one to two days... Six days later I get a call from West Generator Services with the final price of $2,200 for the repair. Keep in mind this is a repair of an 18 year old generator, and that the unit can be purchased brand new for $3,100. There was no communication from the shop that the repair would take longer, or that the price would be 4X the quoted price. I told them I would not pay it and they came down to $1,400 for the repair. I told them I wouldn't pay 3X the quoted price without any updates either, so he replaced all of the new parts with my old parts and left it out to be picked up. Now I have a trip in two days and no generator. I'm not sure if he thought it would be a good opportunity to take advantage of a 23 year old or if he treats all customers this way, but one experience like this was enough for me. Bottom line: if you care about your customers you would provide updates if you think the work is going to run $1,700 over budget and you would be reasonable to expect your customer won't want an 18 year old unit repaired for 75% of the cost of a brand new unit. Very disappointing experience from a man who seemed friendly and reasonable. Would give zero stars if I could, because the only thing I accomplished was 3 hours of round trip driving.

I have heard bad things from a previous customer of theirs. Does not seem like a reasonable place to do business. There are other shops around.

Great