SERVPRO of East Baton Rouge

ServPro has been great! However, they clearly have a standout employee (quarterback shall I say) who deserves a shout out, Scott Cole (estimator who I have had the delight of working with)! This fire experience has been traumatic at best and for a while it felt like i was in this dingy by myself (who do I call? what do I do to make this faster? What step is next) Then by complete accident I happened to phone the office and connect with my estimator, Scott. It was like he picked up a fumbled ball and ran with it. He started calling the adjuster, my insurance agent, and coordinating between the back office and myself (Believe me when I say I am not easy, grew up in commercial HVAC and graduated law school). I would not wish this experience on anyone, but if you are forced to go through this, I would recommend ServPro of East Baton Rouge just based on Scott Cole alone! This is not to take away from the other people I have been in touch with (Tom, David, and Hope). They are all very nice, but I believe that Scott is the true MVP!

We experienced not one- but 2- separate water leaks in our home in less than 2 years. The first time Mr.Tom Winnfield walked in our home we immediately were impressed with his attention to detail, his explanation of how Serve Pro would help us and his follow up. He is the definition of professionalism with a personal touch. The second time we had an issue with water, it was like an old friend stopping by to help. A sigh of relief during a tough time is what we felt seeing him. He is truly an impressive asset to this business and we felt so very well taken care of. God bless Mr. Tom!

David and ServePro group did an awesome job with excellent personal service and attention to detail. They instantly alleviated the concerns about our house and belongings while we were displaced. They earned our trust and confidence quickly.

Shenelle and Fernando were the absolute BEST! What happened to our home was not a good situation, but the patience, loyalty, commitment, compassion, friendly and professionalism we received from Shenelle and Fernando was priceless! I wish that we had started off our repairs with this team. These guys are very much dedicated to their work and their customers and we wouldn’t be this far without them. Thank you for everything, both of you have been a pleasure to work with! Anita Lamons

Scott is a rock star, very friendly and extremely helpful!

my customer service experience, with Nick from reconstruction was far beyond amazing. Nick Constantly prioritized my satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. He maintaining a professional, empathetic demeanor. He indicating my ability to exceed expectations. Leaving a lasting impression.

Servpro of East Baton Rouge has been so helpful to our organization in more ways than one. We would like to give a shout out to David Anzivino VP of Operations - Construction and his wonderful staff. They provided excellent service when we encountered a plumbing problem a couple of months ago. Servpro went above and beyond in their assistance and we are forever grateful to this company and its staff. We will not hesitate to recommend them to anyone else that they may be able to assist and we will return as customers again and again if we ever have anymore issues at our facility. We just cannot recommend this company enough. Please allow them to service you and we promise you that you will not be disappointed. Many, many thanks to Mr. Anzivino and his staff for their kindness and professionalism and God bless you all. Thank you, Empower 225 - Anchor House Baton Rouge